Why won't my Creative Cloud update?

I keep having problems with Creative Cloud. I can't open it without an update, but the installer fails to complete the update every time I try, so I just can't use the product at all anymore. I've tried un-installing and re-installing Creative Cloud, but even that doesn't work.

There is a link inside http://forums.adobe.com/thread/1396049?tstart=0 with a link to the "cleaner" app... and some other ideas

Similar Messages

  • Why won't my creative cloud load?

    It stop doing this..why won't it load?

    I did an online chat with tech support and was sent to this link
    Free Creative Cloud | Download Adobe Creative Cloud free trial 
    I had already uninstalled my creative cloud, this took me to where I could reinstall. I was then able to update all of my apps. Believe it or not it worked.
    Then I got a survey on "Adobe Case Update and Feedback Opportunity "
    Haven't filled it out yet, but I hope this helps.

  • Why won't the Creative Cloud Desktop App Work??

    I have been trying for 2 weeks to get Creative Cloud to update to the CC versions from CS6 versions.  I've tried all the different methods I've found on the Forums.  Deleted the OOBE directory, tried to download directly from the Download page.  Nothing works!  the CCDesktop app is just a blank page - i've deleted and reinstalled the app at least 15 times - still a blank window for the CC Desktop app.  Does anyone have a workable solution?  I am running a 2011 iMac 27' 3.1 GHZ i5 core with OS 10.9.1
    Jim

    I'm having the same really frustrating issue. Did the link below help you at all? It did nothing for me. This problem with the creative cloud desktop being blank happened as soon as I installed the latest update for it. Ever since then, it's been blank, and thus, worthless to me.

  • Why won't my creative cloud setup start?

    I'm working on a PC and when I downloaded creative cloud, the set-up icon showed up in my downloads folder, though when I double click on it, it won't start. It will ask me whether I want to run the program and when I click run, the window will then start to blink feverishly and then, nothing. Anyone have any ideas?

    HerphotoshopD have you had any other Adobe Creative software titles installed on this computer previously?  Please utilize the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to reinstall the Creative Cloud Desktop application.

  • Why won't my creative cloud set-up run correctly?

    I downloaded the set-up app and it will not run/open anything when I try to run it.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why won't my Creaive Cloud find new updates for software?

    Why won't my Creaive Cloud find new updates for software? For example, I know Illustrator 17.1 has been released with cool new features; however, my creative cloud seems to be oblivious to this update and any other updates and I do not know how to make work properly again. Creative cloud hasn't prompted me to update any software for over a month and so it is likely missing plenty of updates; however, it is the Illustrator update I want most.
    Any help would be greatly appreciated.
    Thanks,
    Lee

    Lee if you remove and reinstall Illustrator do the new updates get applied?  If not then please review your installation log files for the error which may be preventing the update from being applied.  You can find information on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  Please feel free to post any specific errors you discover to this discussion.

  • Why does my adobe creative cloud fail to update reflow cc 2014?

    Why does my adobe creative cloud fail to update reflow cc 2014? it says:
    Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support after 43% installed

    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why is the download speed for Creative Cloud updates and initial software installation so slow?

    Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
    Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
    What is the problem?

    Hi ErstwhileCreative,
    I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
    - Dave

  • Why is creative cloud update failing to install?

    I can not use my creative cloud because it keeps trying to install an update and fails.  How do I solve this?

    I hope I hqad the right fault, please let me know if not.
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0x1608
    Starttijd van toepassing met fout: 0x01d07e9d4b208f25
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0x1210
    Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0x6f0
    Starttijd van toepassing met fout: 0x01d07e9c70de8b54
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    This is earlier:
    De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
    Tis is earlier:
    De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
    daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
    geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
    De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0xf98
    Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0xcc8
    Starttijd van toepassing met fout: 0x01d07e979229c174
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    Do you need more? Please tell me.
    I hope you can understand. It's Dutch.
    2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
        Why is creative cloud update failing to install?  created by Brucgovn
    <https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
    Install* - View the full discussion
    <https://forums.adobe.com/message/7475697#7475697>

  • Why do previously installed app "Acrobat XI Pro" ,show as "Start trial" in the Creative Cloud updater?

    Why do previously installed Acrobat XI Pro show as "Start trial" in the Creative Cloud updater?
    Please tell me,how can I Resolved this problem

    Hi There,
    Kindly try: Creative Cloud applications ask for serial number
    Could you please let us know which OS version you are using, we would also like to know what all versions of Adobe's software have you installed on your machine, like: CS 5, CS6, CC, CC2014?
    Thanks,
    Atul Saini

  • Why do previously installed apps show as "Start trial" in the Creative Cloud updater?

    Why do previously installed apps show as "Start trial" in the Creative Cloud updater?

    Hi marcleadbetter,
    Kindly try: Creative Cloud applications ask for serial number.
    If it still persists contact support via: Contact Customer Care
    Thanks,
    Atul Saini

  • Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

    Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation.  I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem.  Adobe just seems to "give up and die" after about 2-3 minutes.  Why is this?  How can I or IT fix this?
    Can I send the above log files to someone familiar with these issues for examination?

    Hi Gveo,
    Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
    Thanks,
    Ratandeep Arora

  • Why won't Photoshop CS6 Extended update? I keep getting a failed to update message.

    Why won't Photoshop CS6 Extended update? I keep getting a failed to update message.

    Run the Creative Suite Cleaner Tool, reinstall the program, try again.
    Mylenium

  • Creative Cloud updated itself yesterday. Downgraded cloud storage allowance to 2GB and data directories on hard drive messed up.

    Creative Cloud updated itself yesterday.
    After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last  monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored.  Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
    So I have 2 issues to resolve:
    1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
    2 - How do I safely handle the data directories so that the synch can continue without data loss?
    Thanks
    Gosia

    Creative Cloud updated itself yesterday.
    After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last  monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored.  Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
    So I have 2 issues to resolve:
    1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
    2 - How do I safely handle the data directories so that the synch can continue without data loss?
    Thanks
    Gosia

  • Creative cloud update always fails (PC), Uninstalls itself.

    Spoke with support on it once and they had me use an installation cleaner tool which didn't resolve the issue. This issue has existed for many months and it occurs on multiple machines. I could understand if it is a one time issue, but every time? Please resolve this issue. Thanks!

    Unable to check. Once you click "update" it uninstalls creative cloud so you cannot try the update again. Was using administrator account with Kaspersky active when I tried it last and failed to install. Next Creative Cloud update I can try to check with Kaspersky disabled.
    On a related note, trying to find the download link on your site for Creative cloud is quite counter intuitive. If you click on the menu and click creative cloud (while already logged in) it takes you to a page to "Start a trial" or "select a plan", and not download the actual program. If you click on the desktop apps, all the programs are listed but creative cloud is not. I have better luck Googling to find the legitimate download link than using the site navigation to find it. I finally bookmarked the page so I can find it faster next time I run into Error 50. Could you please pass that on to the web team?
    I only mention it as every time I have updated I have ended up with CC uninstalled and then I have to dig through the site every time to try to find the correct download location. After having it occur so many times, it gets old, which is why I finally posted.
    Thank you again for your help.

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