Why won't my FaceTime connect? It keeps saying 'failed' :( I have the latest upgrade

I have the latest updates on my iPad Air but FaceTime will not connect, it acknowledges a call but always fails the connection. I'm sad to say I'm terribly useless at technology so have no idea how to solve this!

Make sure both parties are running IOS 7.1.1
http://support.apple.com/kb/TS5419

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