Why won't my imac dvd drive accept disk?

My 21 inch iMac won't accept a dvd or cd. Is this a hardware or software issue, and what do I do?

Try these two things, the SMC reset will be most effective so follow that step closely.
SMC Reset:
http://support.apple.com/kb/HT3964
PRAM:
i. Ensure the machine is powered off.
ii. Locate the following keys on your keyboard in preparation for Step 4:
‘command’ – ‘option’ – ‘P’ – ‘R’
iii. Press the ‘power on’ button.
iv. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.
v. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up normally.

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