Why won't my IP Profile reset?

I usually get a good 5 - 6 MB download speed, with an IP Profile of 7.15. However last November the Profile dropped to 2 and my speeds have been 1.7 - 1.8 MB at best. I've tried rebooting the Home Hub several times and making sure I have 3+ days of stable connection before running any more tests. I've run tests with it connected to the test socket but this makes no difference to the results.
Here are the latest stats from the Home Hub
ADSL line status
Connection information
Line state   Connected
Connection time   5 days, 17:49:50
Downstream   8,128 Kbps
Upstream   448 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.1
Latency type   Fast
Noise margin (Down/Up)   9.0 dB / 22.0 dB
Line attenuation (Down/Up)   22.0 dB / 12.5 dB
Output power (Down/Up)   19.8 dBm / 12.0 dBm
Loss of Framing (Local)   0
Loss of Signal (Local)   0
Loss of Power (Local)   0
FEC Errors (Down/Up)   0 / 0
CRC Errors (Down/Up)   848 / N/A
HEC Errors (Down/Up)   N/A / 0
Error Seconds (Local)   10820
Is there anything in this that would explain why this is the latest result from the Speedtester
Download speedachieved during the test was - 1.77 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
I thought after 3+ days of stable connection the Profile should return to the correct setting.
Many thanks in advance.
Solved!
Go to Solution.

your profile is stuck and you need to contact the mods for assistance - it should be 7150
contact mods
can take up to 3 working days for mods to contact you
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