Why won't my iphone backup to the icloud?

I had it checked out at the apple store today.  My phone kept crashing at 75% and no one knows why. I was first told to take off all video and extra pics and podcasts to get my "free" up to at least 2 GB.  I did that and it kept crashing.  I went back the second time to apple store and a scan was done.  The guy told me that it is a software issue and I need to back up the phone to the icloud, clear it all off, restore and start over.  I was unable to do that.  It will not back up to the icloud.  So I called them later and asked what else I could do?  They first said, drive all the way back (1 hour each way) and they will take another look.  So I asked if there was anything I could do at home?  He said I could back up to my computer and then restore from there...then go back and back up to the icloud.  I restored from computer but it still won't back up to the icloud.  I wonder if something was set up wrong for icloud.  I remember I had a LOT of trouble setting it up initally...password issues and such.  What can I do now?  I am out of contract and do not have applecare.  Is there a department I can contact or who can help me with this?

Welcome to the Apple Community.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

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