Why won't my iPhone won't reset.

I have paid cellphone provider to unlock my old iPhone, I think it's a 4S, so that I can give it to my son. I have followed the instructions they have provided me but the phone won't reset. After I enter my Apple ID which I know is correct because I used it to log in here and I use it all the time, I get a screen that says "Verification has failed -- timed out." Does anyone know why this would be happening?
Here are the instructions I am following, provided by my cell phone provider who unlocked the phone from their end today:
Start by connecting your Iphone to Itunes on your desktop computer, you will see the “name” of your iPhone pop-up under “Devices”. Right click on the name of your device and select “Backup”.Once backed up, use your Iphone and go under “Settings” application. Under “Settings”, choose “General” and then “Reset”. Once in “Reset” you need to select “Erase All Contents and Settings” which will give you a prompt with a button marked “Erase Iphone”, which by clicking will complete the hard reset. The phone will power cycle and bring your Iphone back to factory state.

Was the iPhone jailbroken or modified to work with other thant the original
wireless provider?
Were any of the beta versions of iOS 7 installed on the iPhone previous to the reset?

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Defiled:
I did sign a two year contract and completed that contract. The 3gs is no longer in service. My daughter is going overseas to protect you and your family. I was attempting to find a way for her to have a reliable phone that could offer her some connection with home as she travels through the middle east. She travels in missions all over.
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