Why won't my itunes library sync over to my new ipad?

I've recently purchase an ipad and am trying to sync it to my macmini. It's copied over the iphoto library, but won't copy the itunes library over. I've spoken to Apple twice today, the first guy told me that if I updated to the latest version of itunes then the sync would work (I updated, but it still didn't work). The second person suggested doing a hard reboot, exiting, restarting, etc and then retrying but that didn't help either. Any suggestions?

Hi Nico,
When you hook up the device to your Mini, and click on it, you should see the Device Profile with several tabs. Click on the Music tab and make sure it is set up to Sync your music.
Cheers,
GB

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Hello, lmd2015.
When receiving a sync session failed to start alert, I would recommend closing all open applications in multitasking, power cycling the device and restarting iTunes. Attempt the sync again after processing these steps.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
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http://support.apple.com/kb/ht1430
Cheers,
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Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
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If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
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1.download PlayerXtreme at the apps store
2. when it finish downloading, plug you device to you pc/mac
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it can play any format ^_^ thats all
sorry for my bad english ..

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http://www.apple.com/support/ipad/assistant/itunes/
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 Cheers, Tom

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Why won't my itunes library sync over to my new ipad?

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