Why won't my newly installed Premier Pro CS5.5 start?

I just had to have my PC overhauled with a new motherboard and decided to upgrade my Adobe software while I was at it. Installed the Production Suite today and when I try to start Premier Pro CS5.5 it acts like it is starting up, brings up the workspace screen but then just shuts down.
I've got an AMD Phenom II X4 840 Processor 3.20 GHz, 4 GB of RAM, and am running Windows 7.
Photoshop and seval other of the Adobe Programs open just fine...though I haven't tried any of them out just yet...Premier Pro is what I need to use right now and so it's just par for the course that it isn't working.
Any ideas what the problem is?
Thanks

Premiere Pro shut down...I didn't have a lot of time to try and work on this today but I did poke around trying to find the preferences and set about to pull up the event log before having to leave. I figured I would give it a look tonight...I opened some of the hidden files trying to find the preferences didn't have much luck...was about to figure out how to pull the event log (never done that before) when I happened to click on an old project file I had from my older version...and the program opened...even better it stayed open.
To my knowledge I did nothing at all other than look in some hidden folders. I have tried a couple of different times now to just open the program from the start menu and it works...now my firewire port is on the blink so I haven't had a chance to actually try the bugger out but I have verified that all seems stable...for now.
Thanks for the input...if I wind up having the trouble again I'll start with your suggestions but hopefully it won't come to that.
Harm Millaard <[email protected]> wrote:
What shuts down? The computer or the program? Any messages in the event log?
>

Similar Messages

Premier Pro CS5.5

Hi I just installed Premier Pro CS5.5 and I am getting the crash report to update my video display modules, It could very well be that my laptop cannot take the software but I thought I would check here to see if there is anything I can do to fix the problem and get the software working
System info
Windows 7 64 bit
INTEL Core i3CPU M380 @2.53GHz (4CPUS)
RAM 8GB
Display INTEL HD Grpahics up to date driver
Is there a generic driver tha tI can install to make the software work or do you know if there is anything I can do?
I tried to run the project as admin and that didn't work
Any info is greatly appreciated

An Adobe employee posted ths link a while back.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22605

Why can't I render or export media all of a sudden in Premier Pro CS5?

I just had my computer serviced and now when I try to export media in Premier Pro CS5 I get an error "encoding failed: unk
nown error" and I cannot render either. There are other problems with my other Adobe programs too such as in Encore when I try to build my DVD I get the "unable to transcode" error. It almost seems like they somehow deleted some of my Adobe components. Everything worked fine before I took the computer in, I was just running out of space on my hard drive. Can I just re-install the entire CS5, or is that even neccessary? I am using Windows Vista Ultimate Service Pack 2 with and Intel Quad Core processor w/ 8GB ram and a 64bit operating system.
Thanks for your help!!!

I was just running out of space on my hard drive.
And the servicing included a new one, tranjsferring the install via a system image? This is bound to cause problems, since the drive mapping won't match. Not just with Adobe products, but also otehr programs and Windows itself. Indeed a clean reinstall of everything is strongly advisable... In your case it has definitely bombed out the licensing info, hence you are unable to use anything related to MPEG or other formats that use CoDecs tied in with the activation...
Mylenium

I think I need to re install Encore off my discs. When I ask Premier Pro CS5 to send my project to Encore, Encore opens but does not receive my movie sequence. How do I re install Encore only without upsetting my movie?

Hello. I have the Premier Pro CS5 suite on Windows. Can you advise me how to re install Encore off my discs without affecting any of my movie in Premier Pro please?
I ask Pro to send the movie sequence through Dynamic Link into Encore so that I can burn the sequence to a disc.
Encore does open but the sequence does not arrive from Pro.
Last night the sequence did arrive into Encore but took forever to transcribe and I eventually cancelled the process as it appeared to get stuck and did not quite get to writing to disc.
This morning the sequence does not even arrive into Encore.
Very frustrating when I have a 4hr movie that I want to write to Bluray so I have now created 4 separate sequences and want to try writing them onto DVD in 1hr chapters.
Hope someone can help me with this. Cheers. Janice

Hello Ann. Thank you for your help. I have re installed EN and I have now
sent parts of my movie to AME. I have then tried several different methods
of getting the encoded clips into Encore successfully. Once in the Project
panel and the Timeline, the movie does not show up in the Monitor panel
above, so I have proceeded to build and write to a disc. I've tried a
number of options but always end up with EN 'not responding' and having to
close the program down.
Something else is that I do get a message whilst in Premiere Pro that there
is an update available for AME, however, when I look online I do not see an
update for CS5, although there are 2 updates for CS6. Can you suggest what
I could do please? The Encore problem is the one that concerns me the most
as I am not able to record my movie.
Looking forward to your reply.
Kind regards.
Janice

TS1702 Why won't my apps install on my ipad? it keeps waiting. Please help

Why won't my apps install on my iPad, it just keeps waiting. Please help.
Thanks.

These are all steps that have worked for some other users in the past. They may not work for you, but they are worth a try.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.

Why Final Cut X and Not Premier Pro?

I've been using FCP for many years and was shocked when FCX first came out. Thought it was just iMovie with a few more features. I know there was a big update to FCX which added a bunch of features that pros need (why Apple would didn't just wait 6 mos. and release THAT version first is beyond me, but that's another thread in itself).
I can't use FCP 6 forever, but I'm nervous to make the leap. I have to say, Premiere Pro CS6 is tantalizing and is fully supported people seem to love it.
I make :30 sec. TV/web spots mainly, with the occasional longer project thrown in. We already have CS5 so upgrading wouldn't be too bad.
Why Final Cut X and Not Premier Pro?
Any advice is appreciated.

Alex Campuzano1 wrote:
Why Final Cut X and Not Premier Pro?
Any advice is appreciated.
first of all: I'm no pro - my personal enthusiasm about FCPX doesn't help you
maybe some 'real world' examples from professionals using FCPX:
http://fcp.co/final-cut-pro/news/906-making-a-music-video-shot-on-red-composited -in-after-effects-graded-in-resolve-and-edited-in-final-cut-pro-x
http://fcp.co/final-cut-pro/tutorials/784-final-cut-pro-x-real-world-use-on-the- iditarod-sled-dog-race
or this example from the Ripple Team:
http://fcp.co/final-cut-pro/tutorials/905-lightning-fast-organisation-of-media-i n-final-cut-pro-x
... to illustrate the very different GUI and workflows of FCPX.
it's probably crucial when youre used to the 'old' (no offense ment!) metaphores.
I assume a perfect integration of Premiere with AE and PS ... (which would completely overstrain an hobbyist like me - way too much options ) - FCPX is in its actual version more an island (even no integration with/to Motion5)
best advice was already given twice:
test on your own - keep in mind: it is very different ....

I was trying to install premier pro it says its installed but it isn't and i can't reinstall it

i was trying to install premier pro it says its installed but it isn't and i can't reinstall it

Thanks for the added information, the screenshot did not get posted but that is ok.
These steps should resolve the issue on your Mac:
Double-click on the link for Uninstall Adobe Premiere Pro CS6 at Applications > Utilities > Adobe Installers.
Check if the Install link is now available in the Adobe Application Manager.
If not, install and run the Adobe Cleaner Tool to remove any traces of Premiere Pro. It can be downloaded from here: http://www.adobe.com/support/contact/cscleanertool.html.
The Install link should now be available in the Adobe Application Manager.

Why won't snow leopard install on Mac OSX intel core duo10.5.8

Why won't Snow Leopard install on my Mac O S X 10.5.8 Intel core duo

You need a minimum 1 GB of RAM. It has to be of high quality*: http://www.macmaps.com/badram.html
You should also look over this FAQ to make sure you didn't miss anything*:
http://www.macmaps.com/upgradefaq.html
Note, in event you were interested in Lion, that Mac is not compatible with Lion unless you misidentified it. Only MacBooks with machine ID 2,1 or later can upgrade to Lion (1,1 and 1,2 are earlier). The Machine ID is in Apple menu -> About This Mac -> More Info.

Re-install Premier Pro CS4

How do I download and re-install Premier Pro CS4 from web site. The program has been deleted from my computer. I have the serial number, proof of purchase etc. from 2008. I was using Windows vista and now have Windows7 on this
computer.

Download from Download CS4 products

I am a Creative Cloud subscriber and am trying to open recently installed Premier Pro.

I have installed Premier Pro and it has worked a few times and now will not open - it is giving the error massage "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again" I have updated my Nvidia drivers and it still will not load. I have opened older Pemier Elements 7 and 11 and they work fine. I have tried other video files (Youtube etc) and they work fine too. I have rebooted Windows 7 without success. Any ideas ?
Just tried Right click on short cut and chose Run as Administrator and that didn't work either -

thanks very much ! no luck I'm afraid. Right click and "run as admministrator" did't work. I dont have an AMD graphics card and so thats not applicable and I am not skilled enough to play around with the BIOS. I figured out I had a NVidia GeForce GTX 260 graphics card and that was not on the Premier Pro list of supported cards. So I found the cuda_supported_cards.txt file and tried to add the "260" to the list - I added the card but when I tried to save the edited TXT file I got an "Access Denied" message and so I am still stuck. Be very grateful for any help. Seems like a lot of folks are having this problem with Premier Pro as the list of supported cards is apparently limited.

Can't install Premier Pro CC 2014 on my MacPro

I have been trying to install Premier Pro CC 2014 on my MacPro, but it always stops at 42% and asks me to close PhotoshopServer.
The first time this happened I opened Activity Monitor, found that process and ended it with a Quit/Force Quit.
When I hit Retry on the installer, it immediately asks me again to close PhotoshopServer.
Problem is, it is no longer running. Doesn't show up in the active process list. Doesn't show up in search.
Tried restarting and going through it all again, with same result.
Haven't had any problems with any of the other CC 2012 installs.
Any suggestions?
Thanks,
Mark

Hi Jeff,
I have nine network drives that launch from my Login Items, but nothing else.
Thought there might be a firewall issue but had the same problem with it off.
M.

I had to re-install Premiere Pro CS5 and now video are files acting funny...

Hello. I had to reformat my system drive and did a fresh install of Windows 7 Home Premium 64-bit and then I did an anytime upgrade to Windows 7 Professional 64-bit. I then re-installed Premiere Pro CS5. Here's the problem. When I open any of my projects that I worked on BEFORE I re-installed Premiere (when I was using Windows 7 Home Premium), the video files on the timeline all look corrupted when I play the timeline now. They have these weird block artifacts and also a constant pulsing thing going on. I deleted all the media cache files and all the media cache database files but, nothing changed even though Premiere conformed every single video file in the project again. Then, I went to "Sequence" and hit "Render Entire Work Area" and after Premiere was finished rendering, I noticed the artifacts and pulsing are completely gone BUT, the video files look like a VHS tape that has been recorded over a few times. The edges of people and things in focus aren't nice and sharp like they were before I re-installed Premiere. I DO NOT have the time or patience to have to delete all the video files and import them again into the project and re-edit the entire scene! Can someone please help me resolve this problem?! I am about done with Premiere!
Is there a way to delete the video source files that are on the left side of the timeline (next to the "Source" window, where they got imported into the project) without deleting the edited video files on the timeline and then re-import the same source video files into the project, kind of like "refreshing" the video files? If this is possible, it seems like this would fix the problem without me having to re-edit everything again.
*Update* My idea of just re-importing the source video clip won't work either. I deleted one of the source video clips, which deleted its reference clip on the timeline, and I re-imported the video source clip to see if it would play all weird in Premiere and sure enough, it has the same exact block artifacts and pulsing effect like all the other source clips in the project. It seems that if that's the case, it might be a codec problem. But, that doesn't make sense because if I open the clip on my hard drive with Windows Media Player or Allplayer, the clips plays perfectly fine and looks like it is supposed to. So, it must be a codec problem in Premiere??? Could it be that Premiere Pro CS5 doesn't work well with Windows 7 Professional? I find that hard to believe. Can someone please help me?
By the way, all the video clips in the project are from my Panasonic GH1 or my Panasonic GH2. They are all 1080p/24 AVCHD. I even made a new sequence within the same project making sure the sequence settings are AVCHD 1080p 24 and still nothing is fixed.

Have you tried exporting a 10 second section of the footage to see if the issue shows up once the seqeunce is actually exported from the timeline. I edit on CS5 with windows 7 pro at work quite often and have no issues so I assure you that isn't the issue. I also edit with AVCHD footage when at home and work quite freqeuntly as well so I'm positive that isn't the issue. It sounds like a GPU driver has been corrupted in the way it interacts with premiere pro. What type of GPU do you have? If it supports MPE's GPU acceleration have you tried turning it off and seeing if that makes any difference?
Anyways though try to export a 10 second test section of your timeline to see if when the clip is exported from premiere it will play normally in windows media player or vlc or w/e media player you want to use. If it exports fine then you can almost be positive it's a corrupted video card driver. If that's the case I'd re-install your GPU's driver and also check your gpu makers website to see if they have a updated driver avaiable.

Premier pro CS5.5 crashes on open.

Hello,
I'h having difficulty getting Premier pro CS5.5 to run. When opeing the program the splash screen is displayed and the main window launches and sits like this untill it is forced closed. All other adobe software runs.
I have tryed the following:
Reboot.
Remove Premier preference files.
Reinsall Premier .
Update Premier to 5.5.2.
Updated GPU drivers.
Updated GPU drivers to beta.
System Specs:
Windows 7 Home 64bit
i7 2600
16GB RAM
ATI 5770
Premier was runing on this machine before I reinstalled windows a few weeks ago.

Seems like you've hit all the things I might think of. If no one else has an idea, the only one left may be to wipe Windows and try again.
And make sure you install nothing but what you need to edit with on this machine. No games, no office, no email - just editing and associated tasks.

Desktop Mode (Premier Pro CS5)

I recently had a project that was nearly done and the first time I installed Adobe Premier Pro CS5, everything worked perfectly. Until recently, I had to reinstall the software and all of a sudden, it would only open in "Desktop Mode." All the video files I had used now say, "Media Offline." I'm hoping that there is a solution and I don't have to remake the entire sequence. How can I get the original sequence back with all the video files working properly?

How do you "repair install?"
Things might have changed since CS2 (last time that I did one), but here are my steps:
Close all Adobe programs in a suite, or the single program if only stand-alone
Insert the Installation (Disk 1) media
Let it either AutoRun, or launch the AutoRun, if that is turned off in the OS
From the dialog screen, choose the program (if in a suite, you will need to navigate to that)
The installer module will have surveyed your system, and should have detected what you have installed
One should then get only two options: Uninstall, or Repair Install
When one chooses Repair Install, the installer module will again survey the system, but this time for the chosen program
It will then go about fixing the installation
Now, Adobe changes the installer module from time to time, so am not sure if CS5/5.5 would be any different.
Good luck,
Hunt

Adobe Premier Pro CS5

When I am finished working on a project using Adobe Premier Pro CS5 I save the file. Then when I go to close out Adobe Premier Pro CS5 I get a message that says " Adobe Premier Pro CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and will notify you if a solution is available." Why is this doing this, and what can I do to fix it?

Moving to Premiere Pro forum
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Why won't my newly installed Premier Pro CS5.5 start?

Similar Messages

Maybe you are looking for