Why won't my officejet 4500 wireless print from microsoft word or excel?

My new officejet 4500 wireless printer will not print from microsoft word or excel.  The paper goes through the printer but there is nothing printed on it.

Hello.
It seems like the black cartridge could be running out of ink. Since most of what is commonly printed from MS word and excel might be black text, this is the first reason I can figure out why your printer is not printing only from these applications.
Check this document to see if your printer is performing good and to check if ink is coming out from all of the cartridges.
Cheers.
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

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    Hello.
    It seems like the black cartridge could be running out of ink. Since most of what is commonly printed from MS word and excel might be black text, this is the first reason I can figure out why your printer is not printing only from these applications.
    Check this document to see if your printer is performing good and to check if ink is coming out from all of the cartridges.
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    I am an HP employee.
    Say thanks by clicking the Kudos star in the post.
    If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

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     Hi,
    Please use the following tips/instructions to fix:
        http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
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     Hi,
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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