Why won't my orders go through?I had no problem until March 2014 now I get charged and no coins or nothing happens after it says it went through

Why won't my orders go through? I had no problem until March 2014 then I got charged 7 dollars plus and got nothing. No coins. I put in a new credit card today it said it went through but got no coins

    Motherto2, I'm sorry to hear that you weren't able to turn your phone on! I know how important it is to rely on a phone, especially when traveling. I'm hoping this issue has been resolved, but if you still need assistance I can provide a few steps. First try clearing your system cache.
1. Boot into recovery
   o Press and hold Power, Choose "Restart" option
   o When screen turns off, press and hold Volume Down and Power
2. When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
3. Press the Power button to select “RECOVERY.”
4. When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
5. Using the volume button, scroll down to “Wipe cache partition” and select it.
6. Select "Reboot system now"
If this is still not going thru, attempt an alternate master reset. http://goo.gl/MSrgE
If your phone is still not booting up after these steps, the device may need to be replaced thru warranty. Let me know if you still need assistance.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

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