Why won't my plantronics 780 headphones work with itunes?

Question

I have plantronic 780 headphones, the kind that plug in to a USB drive, and It is selected as my only default "speaker" on my actual computer but for some reason Itunes won't play any of my music because I disabled my speakers on the computer.  Trying to see if that was the issue I disabled my computer speakers and defaulted my headphones and yet I can hear everything else (youtube, netflix, everything), I cannot hear anything from itunes and it won't even play my music.  How do I fix this because I've gone through all the preferences and stuff on itunes and the only thing that I could think of would be playback under "more options" but it won't allow me to select a specific device to listen through...I don't understand why itunes has complicate it this way, if my computer default "speakers" are my headphones than it should automatically play.

Answer 1

Which version of iTunes are you using?  The 64-bit version of the first release of iTunes 12.1 (12.1.0.71) has a number of playback issues, including failure to correctly switch between output devices - some users have reported, for example, no ability to play through a Bluetooth device unless that device was selected as the default audio output in Windows at the time when iTunes was installed.  There is, however, a new release as of today (12.1.1.4) which claims to resolve the playback issues with its predecessor; it may be worth installing the new version to see if it resolves your problem.