Why won't my serial number work?

I'm trying to set up adobe photshop cs5 extended (student and teacher edition) and my serial number will not work.  It will take the numbers but not the letters so when i try to type it in I'm leaving two serial number boxes open and i can't move on.  I really need help with this because i don't know what to do and I need this in order to do homework for my college classes.

Can you ensure that you are trying to enter the correct number? For more information, see http://kb2.adobe.com/cps/152/tn_15290.html

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