Why won't my Time Capsule connect the internet to my computer

Recently moved office.  Disconnected time capsule from modem from prior office which worked fine.  Connected to new modem and won't work.  Computer shows capsule connected but won't connect internet

Always start with a full factory reset and redo the setup.. The TC remembers too much of its previous setup.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.

Similar Messages

  • Why won't my Time capsule power on after shutting itself down?

    Why won't my Time capsule power on after shutting itself down?

    Suggest that you unplug the Time Capsule from the power cord and let it rest for 15-20 minutes. Verify that the AC wall socket has power by testing another device like a lamp there.
    Try to power the Time Capsule back up.
    If it will not power up, unfortunately there has likely been a failure in the power supply section of the Time Capsule.
    You will need to take the Time Capsule to an Apple store....if you have one near you....or contact Apple Support directly to go over your options.
    http://www.apple.com/support/contact/

  • I don't have a DSL or cable modem to access the Internet ... just a mobile WiFi (there is no cable available at our house). How do I connect my Time Capsule to the Internet via the mobile WiFi?

    I don't have a DSL or cable modem to access the Internet ... just a mobile WiFi (there is no cable available at our house and the mobile WiFi is our only option). How do I connect my Time Capsule to the Internet via the mobile WiFi?

    LOL!!
    I am in Australia and the ISP... I think both the main ones would fit your description to a T.. big T in particular.
    Your router is really unsuitable.. if it is only wireless and no ethernet.. just buy an ethernet one.
    Do a search on ebay.. 3g router.
    But you can get the TC to join a wireless network.
    It is a non-standard setup that Apple will not support.. the option is hidden.
    If you are on Lion download the 5.6 utility. Go to the wireless set up page and hold down the option key whilst selecting wireless mode.. a new option, join will appear. You can then put in the ssid and passkey of the 3g router.
    But please note the end result of this setup..
    very slow speed. The TC is now a second wireless hop from your clients.. this will halve the speed.
    In this mode the ethernet are deactived.. for reasons only Apple know, they decided you should not use ethernet when doing this.

  • How do I access my time capsule over the internet

    How do I access my time capsule over the internet. I've already set it up to share over WAN, but I have ATT so my TC is connected to the router provided by ATT can I still access my TC via the internet even though its not directly connected to the Ethernet?

    The TC should be in bridge mode.. not setup to share over wan.. that will never work. That is assuming you haven't bridged the ATT router.
    Once you bridge the TC see if you can setup BTMM using icloud settings in the TC. As per the Apple docos.. here.
    You should also be able to directly access the TC since you have a router with dyndns client at a guess.. the setup is simply forward port 548 to the TC.
    Google search this.. there is huge number of resources available. eg
    http://useranswer.com/answer/how-can-i-access-my-time-capsule-remotely-with-iclo ud/

  • Access Time Capsule over the internet

    Hey guys! I have a problem. I cannot access my Time Capsule over the internet.
    I have a Time Capsule 2013 which connects to the internet using a PPPoE connection and which provides wireless connection to other peripherals in my house.
    The TC is running the latest firmware and I've added my iCloud account in AirPort Utility settings, in order to access the TC over the internet, via Back to My Mac.
    Whenever I'm away from home, I cannot access the TC.
    I see it in Finder's sidebar, but whenever I press the "Connect As.." button I get the following error:
    "There was a problem connecting to the server “Time Capsule”.
    The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again."
    I must add that I have a dynamic IP. Whenever the Time Capsule restarts, it gets a different IP.
    Am I missing something?
    Please help me. It's really important for me to be able to reach it when I'm away from home.

    So the modem is bridged and the TC is doing the PPPoE authentication.. and it gets a public IP on the WAN interface.
    The dynamic nature of the IP is not a problem with the BTMM and iCloud type system which should keep the intermediate connection in the cloud up to date.
    What about the connection at the other side.. are you getting a public IP.. are you behind a firewall or restricted access? Remember both sides of this have to work.
    See this thread.. you are not alone.. all is not sweetness and light unless you get a proper business account with static IP.
    https://discussions.apple.com/thread/3699096?start=0&tstart=0
    Apple info has a bit about issues that people experience.. and Tesserax has some setup info.
    Remote Access
    I would use the public IP and see if it works.. that means you need to check the IP before you leave home or use your phone tether and do the test at home so you can type in the public ip and use direct access .. at least to test it.

  • Best way to access Time Capsule from the Internet?

    I wanted to see if anyone knew of a program or setting I can use in order to access Time Capsule from the internet? I know that probably I will not be able to at this point access it directly, even though it is connected to the internet through my modem, but I do have a Mac at home that is connected to Time Capsule. Isn't their a way that I could connect to the Mac, but not through Back to My Mac, that would show Time Capsule as connected to it, so that way I could access the files? Any ideas would be appreciated.

    It is possible to mount the TC as a network hard drive when outside your regular network.
    1) You will need to reconfigure your router to forward the ports used for AFP (by default 548) to the Time Capsule.
    2) Then when outside the network make sure Finder is active, press Apple+K to bring up the 'Connect To Server' dialog.
    3) Input the WAN IP address of the network to which the TC resides on.
    4) You will be asked for the password used to access TC.
    5) The TC should appear as a mounted drive.
    It is then possible to access files on the TC as well as do a TM backup. To make life easier you can drag the mounted TC into your dock for easier access in the future.
    However, it is obviously recommended to use a strong password to protect the TC (configurable using Airport Utility in the 'Disks/File Sharing' tab). You may also need to use a service like DynDNS if your network does not use a static IP address.
    But I am using my home networks' Time Capsule successfully from the office.

  • Can I access the data on the time capsule from the Internet?

    Can I access the data on the time capsule from the Internet?

    You need to follow the BTMM via icloud instructions.
    http://www.apple.com/support/icloud/back-to-my-mac/
    There are plenty of other ways to do it.. but issues to do with Apple not using a dynamic DNS client so if your ISP does not allocate you a static public IP there is no way to find it, if the public ip rotates as they are designed to do hourly or daily.
    Do a google search, remote access time capsule..
    Or use the more like this on the right hand side... there are plenty of posts and even youtube video which go right through it.
    BTW your school system may simply block the port.. if I was a school IT admin.. I would. You are dragging files across to the internal school network bypassing the firewall.. that is unacceptable risk to the whole school system.

  • Can i acess Time capsule over the internet?

    Can i acess Time capsule over the internet?
    If i am away can i acess time capsule true the internet???

    Click here and follow the instructions. If the Time Capsule is acting as the router, skip the port forwarding instructions.
    (45412)

  • Why won't my time capsule show up when I scan for a wireless network when I plug in the ethernet cable from my comcast modem?

    I just setup my cable and internet at my new place yesterday thru comcast.  The internet works when it is plugged directly from my modem to my iMac but when I try to plug the modem up to my time capsule to set up wireless and go through air port utilites it can not find my time capsule

    Anytime you change networking hardware, it is always a good idea to perform a complete power recycle of your networking components.
    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    Disconnect the AirPort base station from the Internet broadband modem.
    While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    Power-up your computer(s).
    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

  • Why won't my Time Capsule allow me to connect more than one device to the network at a time?

    Ok here is the shortest story I can come up with...
    Several months ago lightening struck my house and ruined the power cord for my old AIR PORT EXTREME....after replacing the power cable my wireless network began to prohibit more than one device at a time to connect to the wireless network.
    I replaced that network with a new TIME CAPSULE and it is doing the same thing.  I took my old AirPort Extreme to my work and it works like a charm.  My ISP says it is an Apple problem but I have had the same settings both at home and at work.  Work is great, multiple devices connect but home is one at a time and in order to connect ANOTHER device I have to power down one, and reboot the router and fire up the device I wish to connect.
    Any suggestions?

    I am running off a Fiber line....the unit that is a battery back up and appears to be a modem as well is called CyberPower CS24U12V-NA3
    Techincally, there is no "router" in my house, there is a LOCKED control box outside, a battery back up module in the garage that shows battery life and connection, then a cat5 outlet in my laundry room..All of which was installed by my ISP.
    I am using a 2TB Time Capsule running DHCP in Bridge Mode.  I can't find the software version but updated it while installing it within the last two months.
    Under Network Tab
    Enable NAT Port mapping is checked
    Under the Wireless Tab
    we have a 5ghz Network
    Radio mode is set to:  802.11a/n-802.11b/g/n (Automatic)
    2.4 GHz is Auto
    5 Ghz is Auto
    I hope this helps....

  • Time Capsule - bought in San Diego USA. MacBook Pro bought in Jakarta, Indonesia. Why won't my Time Capsule set up? All I get is the flashing amber light.

    I bought a Time Capsule in San Diego, California. I bought my MacBook Pro in Jakarta, indonesia where I live. I have Wi Fi in the house which I use for mail etc with my Mac. However, my Time Capsule will not set up, all I get is the amber flashing light. Could it be anything related with a production bought in the USA that may not be compatible (wireless frequency?) with a product bought in SE Asia?

    Did you perform a "hard reset" on the Time Capsule before you tried to set it up?  That would be a requirement any time that you change locations or networks on the Time Capsule.
    Power up the Time Capsule for a few minutes, then hold in the reset button firmly for 10 seconds and release. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light.  It is now reset and can be set up to connect to your "new" network.
    Assuming that you have the right wall plug adapter, the Time Capsule will run on 100-240 Volts and 50-60 Hz, so it will operate just about anywhere in the world from a power standpoint.
    There are some differences in allowed wireless channels between the U.S. and S.E. Asia, so use channels......36, 40, 44, or 48 on the 5 GHz band in case the higher channels are not allowed where you are.
    More details here:
    http://en.wikipedia.org/wiki/List_of_WLAN_channels

  • How do I connect my time capsule to the internet wirelessly

    I recently moved to a house where the internet is provided wielessly. So I don't have access to the modem to hook up my Time capsule. Is there away I can hook it up with out connecting it to a modem? If so how might I go about doing so?

    Go to the wireless area of the airport setup.. and select wireless mode but hold down the option key.
    A new option will present, join wireless network.
    This is really poor way to run the TC though. It will stop ethernet working. And you will double hop wireless to the TC.
    Would it be possible to have the TC standalone and plugged by ethernet into the computer.. that would be a much better solution. or for the time being just use external drive..

  • What is the advantage of connecting your time capsule to the Internet

    It is the first time set up so it has not been plugged into power yet

    First backup is the long one and is best done by ethernet.. you do not need the internet.. you can do it in complete isolation.. the TC can blink amber . . that is not going to bother the backup.

  • How do I stop my Time Capsule seeking the internet?

    I have taken my Time Capsule out of the internet connection feed, as I found it was slowing things down. My internet connection is much faster now that it comes to my iMac direct from the 50MB feed via the wireless router supplied by my provider. So I have connected the Time Capsule to my iMac via ethernet cable, and it now backs up much more speedily than it did when doing it wirelessly. The problem I have is that I keep getting an error screen from Airport Utility telling me that my Time Capsule is reporting problems. The problem (I assume) is that it is trying to find the internet but can't. Can I disable this so that it works simply as a hard-wired back up disk?

    Open Macintosh HD > Applications > Utillities > AirPort Utility
    Click Manual Setup
    Click directly on the word "Status" (2nd line on the summary page) and a window will open to explain why the Time Capsule is complaining.
    You should be given an option to "ignore" the problem, which is probably a message that you do not have an Internet connection at the Time Capsule
    Click Update to save the new settings and the Time Capsule will display a green light in 25-30 seconds

  • Can I access my Time Capsule over the Internet?

    I want to know if it is possible to access my time capsule Hard Disk over the internet, How do I do it?

    "Launch AirPort Utility and select "Manual Setup". Click on the "Disks" icon in the title bar, then on the "File Sharing" tab. That's where you set your Time Capsule to share as you want."
    OK, checked that last night at home.
    I'm at the hotel now with a good internet connection via ethernet.
    What do I do now? Please provide step by step rather than a general statement.

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