Why won't Orange activate my iPad SIM

I ordered an iPad 2 3G with an Orange SIM card from the Apple Online Store. I've called Orange customer support line 3 times now as instructed by the book that came with the SIM card . Each time they have told me they can't do this and that Apple has to do it. I've called Apple and they say that they never do this and that it is up to Orange to activate my SIM. The Orange booklet that came with the SIM card does not mention calling Apple, only calling Orange.
I just want to pay someone some money to get 3G data on my iPad!
Stumped!
J

Hey mstwinpeaks,
Good start resetting AMDS. I would continue your troubleshooting with the steps in this link:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Welcome to Apple Support Communities!
Have a great day,
Delgadoh

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