Why won't photoshop DL?

I have the following subscription:
Creative Cloud Student and Teacher Edition (one-year)
Can anyone provide a link describing this subscription.
I tried to cancel it last year and simply resubscribe when I needed the products, but the help line told me I could not. I ended up paying much more over the year for the Creative Cloud. The day I need to download photoshop as a cloud app to do work it will not download, and the chat line is not available nor the telephone line.
I am not impressed with Adobe's customer service at all, after paying a few hundred dollars to them over the last year.

When you access the download page from the website the process times out. Clicking the link below "if nothing occurs- retry" does not work unless all Adobe desktop "updates" have been installed.
This is a bug from the providers side. There is no clear indication that clicking on the Adobe desktop application is the way that one would download Photoshop. The online web application routes you to the install options. The pop up window indicating any creative cloud Adobe updates appears only after restarting your device.
It make me get the impression that the subscription possibly had maximum number of Adobe application downloads.

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