Why won't Photoshop open?

I just reinstated my subscription and photoshop won't open.  I've also been waiting for phones for about an hour. Seriously getting mad over here.

Hi Sandra,
Did you receive any errors when trying to open? The steps in this help doc should help you resolve this issue http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Let me know if this does not help. If you can describe the error if there is one and the operating system that you are using, that would be helpful.
Thanks
Scott V

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