Why won't purchased files play?
All purchased music appears in my account and the message states that all purchases have been downloaded to my laptop. Certain files will not play from my library and I get a message stating the original file cannot be located. When I go back to "purchased", the song is listed and an abbreviated version can be played from this list. What do I do?
Hi Bradley333,
Here is an article that may help you to locate the missing files:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
If you are not able to locate them, you can redownload them by following this:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers!
- Ari
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