WHY WON'T QT 6.5.3 PLAY MY SORENSON VIDEO 3 OUTPUT? PLEASE HELP!

Hi,
I've outputted some videos for my site using Sorenson Video 3 but some people with QT 6.5.3 can't play them.
They're on MAC 10.2.8 and they get the warning 'Quicktime is missing software required to perform this operation. Unfortunately it is not available on the QT Server.'
Any idea what this could be?
Many thanks!
MARK

One cause would be if QuickTime was installed on the problem system using the Basic install option rather than the Recommended/Full option. My suggestion would be to have one person reinstall QuickTime 6.5.x and make sure they select the Recommend/Full option and see if that fixes the problem. If it does, you can have everyone else try the same thing.
Hope this helps.
Message was edited by: Dave Sawyer

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