Why won't second iPhone (work) appear anywhere on laptop?

I was hoping someone could help me as I'm going nuts trying to troubleshoot this issue
I have recently obtained a second iPhone 5 from work, to go along with my personal one. When I plug this work phone into my home laptop, it makes that "you've plugged something in" noise but nothing happens - no charging, doesn't appear in iTunes - nothing.
When I plug my personal phone in however, everything works fine. I have updated iTunes, iOS, restarted laptop, phone, the works. They're both attached to the same Apple ID.
Any idea what the problem may be?    

Take a look at this link, http://support.apple.com/kb/TS1538

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