Why won't Skype let me update my credit card infor...

Question

The credit card I signed up to Skype with recently expired and I now have a new one. For every single one of my subscriptions, I have been able to update the credit card information without a single interruption.
And yet, despite having had complaints about this issue going back years, Skype remains the only xxxxxxxxxxxx service on the face of the planet that requires you to cancel your subscription in order to enter in a new credit card.
Do the people who run this service live under the impression that credit cards are eternal items without expiration dates? Why should I have to go through the annoyance of cancelling my Skype number, subscribing to a new one with my updated credit card, and then go through the process of informing all my friends and family that my Skype number has been changed? Why can't Skype simply allow me to update my credit card information?
The fact that this problem even exists is inexcusable. I'd expect this xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx from a small website based in a third-world country, not a global enterprise owned by one of the biggest corporations on the face of the xxxxxxxxxxxxxxxxxx planet. 

Answer 1

I have a related problem. The bank recently sent me a new credit card with a different number. So I needed to update my Skype account. But geez, this is an infuriating and hopeless pursuit!  The problem in my situation actually lies with the "Verified-by-Visa" process that Skype has outsourced to CA Technologies. The Vierified-by-Visa validation process fails on the Skype site, though it is successful with other vendors. I have verified with my bank that the card and account are fine. The Verified-by-Visa configuration is correct and tested. So it's Skype/Microsoft that have the problem.
But the comical and sad state is that the support process at Skype is idiotic and circular. With each communication, the Skype representative directs me to begin the support conversation all over again, as if it was my first contact with the the support group. They refuse to read any communications or details that I send, even though the detail is technically useful. As well,  with each communication (email), the original thread of conversation is deleted.
I suspect that there are no real people working in the Skype support organization, just automated robots. If I'm wrong about this, and there are live people somewhere, lookup this ticket number, and get in touch with me:  SRX1278630595ID.
I suppose I will just wait for the credit card charge attempt to fail, and let my subscription lapse. I'll just use other services instead.
Scott M.
Software Developer,
Toronto, ON.