Why won't software reinstall after computer hard dive was replaced.?

I need to be able to scan again with this multifunction printer, but software won't load.
Printer model is CM2320nfMFP, Product number is CC436A. After hard drive was replaced in computer with Windows 7 Home Premium 64-bit operating system, the software that come with the computer will not install. I get two error messages. One tells me to log in with an adminstrator account, which is absurd, since the computer has only one account on it so the only user is the administrator. The other is that the software is not compatble with the operating system, and Windows 7 is not among the systems that it says it is compatible with. When the multifunction printer was first purchased, the computer used at that time had Windows XP. When the computer was replaced with the current one using Windows 7, I had no trouble getting all the software including the scanning software to work, even though the comptuer now being used had the same operating system that it has now.

Here is a link to the support page for your printer. I do like to help with scanning problems when I can but since this is a commercial printer I will tag the right department. I hope you find what you are looking for in here. You may find this page useful if you haven't seen it already. Since this could be an issue with not only the drivers and software but also the hardware I just wanted to send you to the home page and hopefully that helps get you on the right track. If you have any questions I will do my best to answer them.
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This question was solved.
View Solution.

Hi,
You can find the list on the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02763358&tmp_task=prodinfoCategory&cc=us&dlc=en...
Please install the following list:
1. Software multimedia
2. All components of Software solutions
3. Utilities
from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5064...
Regards.
BH
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Why won't software reinstall after computer hard dive was replaced.?

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