WHY WON'T THE EPRINT WEBSITE ACCEPT MY EMAIL OR PASSWORD? I HAVE RESET IT BUT STILL WILL NOT LET ME

Subject
Why won't eprint website let me enter.  I have reset my password to no avail.  Do I have to return this printer to the store?

The Web Services server was experiencing difficulties at the time.  If you're still having problems creating an ePrintCenter account and you already have a Snapfish account, try the following steps:
-On the ePrintCenter login page, there is the blue Snapfish icon. This brings up a Snapfish login form.
-If you do not remember your Snapfish password, go to Snapfish.com and use the snapfish “forgot your password?” tool.
-Once you login in to ePrintCenter using your Snapfish login, you will now have an “HP Web Services” type account, you can use the normal login form without hitting the Snapfish button
I am an HP employee

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