Why won't the iTunes Store allow me to make purchases and view my account information?

Hello,
I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
Problem #1 - iTunes store will not let me purchase music:
I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
Problem # 2 - iTunes store will not let me view my account information:
While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
Also, it might be helpful to note the following:
- I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
- Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
Cheers,
K.E.K.

I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
It has to do with the cookie settings in Safari (of all things!)
https://discussions.apple.com/thread/3559322?start=0&tstart=0
I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
Good luck.
key search terms:
can't log into itunes
sign in to view account
can't access account in itunes

Similar Messages

  • Why won't the iTunes store connect on my pc?

    Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

    Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
    iTunes for Windows: iTunes Store Connection Troubleshooting
    iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
    iTunes for Windows could not establish a secure connection to the iTunes Store
    iTunes for Windows: Possible iTunes Store Errors
    for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
    Hope this helps.

  • Why won't the iTunes Store remember my password?

    When I attempt to log in to the iTunes Store, I have to type in my password each time. It should be remembered through the Keychain, but doesn't. Any ideas? (iTunes 9.2.1, OS X 10.4.11).

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Why won't the iTunes store load!!!

    When I click on the "iTunes Store" button on the left hand side of the screen, there is a blank page and the loading bar says "Accessing iTunes Store", it gets half way and then freezes. However sometimes, it does load but there is no formatting on. I am sure it is not my firewall because I have checked and it is not my Internet connection because it works on other computers running windows 7. I have tried re downloading and repairing the software but nothing has happened.Please could someone help me because it is really annoying. P.S. I have never been able to access it since i got my laptop.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Why won't the Itunes Bookstore allow me to upload my Ebook?

    Hi,
    I have signed up and been approved to be selling my Ebook on Itunes Connect, however... there's no foreseeable way to upload my Ebook without buying a Mac computer....
    Apple want's me to download their program as soon as I login to my account called "Itunes Producer 2.6" and I'ts a MAC ONLY program. I've tried researching this and it appears there's no way around this?
    Why can't I just upload my ebook when I login directly to the Itunes Connect website and not through this 3rd party program? It seems like a total unnecessary step.
    Does anyone know of any way around this? You'd think Apple definitely would of considered that maybe half of the people that write ebooks maybe wrote them on a PC.
    Any thoughts?
    Thanks!

    These types of uploads require security that relies on the keychain on a Mac.
    You can always take advantage of an aggregator...
    Apple - iTunes - Partner Programs - Book Publishers

  • Why won't the iTunes Store take a new credit to replace an old one.

    I get a message saying there is a problem with a previous purchase. Please update your payment method. no matter what i do i get this over and over even tho both are active credit cards it just wont accept it and because of this i cant update any of my apps on iphone or ipad

    Sometimes when you get that message it is because you did not enter your 3 digit security number found on the back of the card by the signature line, or your address as entered into the iTunes database does not match exactly the address on the billing statement of the credit card.

  • Why won't the iTunes store use my available credit?

    This issue has begun just recently (within the last 28 hours). I applied a $50 iTunes card to my account a week ago and made purchases that night and the next day. I have a +$30 balance remaining.
    I went to purchase a song this morning and it keeps taking me to the credit card payment page. If I cancel, I don't get my song. What the heck is going on? I no longer have a credit card.
    Also, since this has happened, I have two songs sitting in limbo. My store balance has been debited for them but they are just sitting in download with 'pending'.
    Useless!
    K

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Is the iTunes Store allowing donations to Red Cross Sandy relief via iTunes Gift Cards?

    Is the iTunes Store allowing donations to Red Cross Sandy relief via iTunes Gift Cards?

    I don't see why it wouldn't work, but I haven't tried it myself. All I can suggest is to give it a try.
    Regards.

  • Why is the itunes store selection different on my mac and apple tv?

    Why is the itunes store selection different on my mac and apple tv. when i browse the documenteries on my apple tv, i can purchase/rent only 3. when i look on the itunes store on my mac, there's a whole page of docs to select from.

    "ah, so It's really up to the artists/ Distributions people that decide what can be published or sold? "
    Yes.

  • Why won't the whole song play that I just purchased from iTunes?

    I just purchased 23 new songs from the iTunes store. There are quite a few of them that will not play the entire song before moving to the next song. For example, the one song reads that it is 3:24 long yet it will only play for the first 1:11. It then switches to the next song in the playlist no matter what I do. What is wrong???

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Why won't the iTunes 11.5 version load on to my computer?

    Why won't the iTunes 11.5 version load on to my computer? This is a new computer and I haven't loaded much on it at all since I bought it.

    See the further information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links.
    tt2

  • Hi my itunes program crashes when i try to access the itunes store.  Have tried to uninstall and reinstall to no avail.

    Hi my itunes program crashes when i try to access the itunes store.  Have tried to uninstall and reinstall to no avail.

    Me too - running iTunes 10.5.3 on Windows 7.  Will allow me to sign in to iTunes, download app updates and then if I either close iTunes or try to sign out of my iTunes account it all freezes.  So frustrating, because my understanding is that iTunes saves the library file when exiting.  So, everytime I update apps I lose all the downloads.

  • My Apple TV keeps saying The iTunes Store is unable to process purchases at this time

    WHy does my Apple TV keep telling me that the iTunes Store is unable to process purchases at this time when  I try to buy a movie

    Hello Johnson,
    It sounds like you are trying to make purchases on your AppleTV but are being met with this error message. I would start by restarting the Apple TV with this process:
    Apple TV: How to restart your Apple TV
    http://support.apple.com/kb/ht3180
    Restart your Apple TV by selecting Settings > General > Restart.
    If the issue persists sign out of the iTunes Store, then restart it again, and test the issue.
    From the main Apple TV menu, choose Settings > iTunes Store.
    From: How to rent a movie from the iTunes Store on Apple TV
              http://support.apple.com/kb/ht1498
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.

  • The Mrs. and I are receiving "The iTunes Store is unable to process purchases at this time. Please try again later." message whenever we try to update apps or purchase new apps. This is on two separate iPhone4's running 4.3.3

    I haven't updated the iOS this week because I'm still working on resolving a separate issue, syncing playlists back to iTunes from the iPhone after a Snow Leopard restore.
    FWIW-- The Mac Store on my MacBook also returns a similar error message when I try to update pixelmator and evernote. I get "The iTunes Store is unable to process purchases at this time.  Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
    After that error in the Mac Store, I immediately get the following error message: "We Could Not Complete Your Request.  There was an error in the App Store. Please try again later. (100)"

    Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
    Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
    Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again.

Maybe you are looking for

  • Migrate from GUI to web based application

    what's the easy and the fast method to migrate java GUI application to a web based aplpication. thanks in advance for information

  • How do I get all pages numbered in an 800 page combined pdf document?

    I took 12 PP presentations and made the handouts into pdfs. Then did the drag and drop into acrobat pro xi. It comes out to about 800 pages, but I cannot get it to print page numbers?

  • Creating a custom file info panel

    Hi Can anybody help, I have a custom file info panel that works in cs4,but I need to add some further advanced functions that needs to be done in flex builder.I have little Knowledge of flex so I am asking if this can be imported into flex so I don't

  • I moved a Flex project to a diferent location

    I am using flex builder 3, I moved a project to a new folder and now every time I open flex builder it tells me it cannot find the project...What should I do? Also Whenever I am working on an application I usually break it down into folders like vers

  • Stored Procedure vs Inline Query

    Hi all, The other day i came across a link http://www.blackwasp.co.uk/SpeedTestSqlSproc.aspx saying that in sql server stored procedure takes more time for execution rather than inline queries. Is this true in the case of Oracle.Kindly seeking valuab