Why won't the iTunes store load!!!

When I click on the "iTunes Store" button on the left hand side of the screen, there is a blank page and the loading bar says "Accessing iTunes Store", it gets half way and then freezes. However sometimes, it does load but there is no formatting on. I am sure it is not my firewall because I have checked and it is not my Internet connection because it works on other computers running windows 7. I have tried re downloading and repairing the software but nothing has happened.Please could someone help me because it is really annoying. P.S. I have never been able to access it since i got my laptop.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

Why won't the iTunes Store allow me to make purchases and view my account information?

Hello,
I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
Problem #1 - iTunes store will not let me purchase music:
I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
Problem # 2 - iTunes store will not let me view my account information:
While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
Also, it might be helpful to note the following:
- I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
- Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
Cheers,
K.E.K.

I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
It has to do with the cookie settings in Safari (of all things!)
https://discussions.apple.com/thread/3559322?start=0&tstart=0
I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
Good luck.
key search terms:
can't log into itunes
sign in to view account
can't access account in itunes

Why isn't the iTunes Store loading up on iTunes?

The topic is self-explanatory. My laptop is a Windows 7 Ultimate, genuine product.
Diagnostics Result:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Gateway NV52 Series
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 003AB1100CE90F80
Current user is not an administrator.
The current local date and time is 2011-08-04 12:04:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e2a61b87e4a213e1b5f8db83b9865f0c
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {08F86F8D-903F-43C1-A25A-7F64AC0716FF}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {5A0A86DE-1C68-48BC-B8BB-79ACA7CDE998}
Description:          Atheros AR5B93 Wireless Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {8EF2056C-7CBC-4260-A832-3E69F8A548A9}
Description:          Broadcom NetLink (TM) Gigabit Ethernet
IP Address:          192.168.1.95
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Thu Aug 04 11:49:24 2011
Lease Expires:          Fri Aug 05 11:49:24 2011
DNS Servers:          192.168.1.254
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-04 11:53:09.
iTunes used to load the iTunes Store up to now & I haven't been on the iTunes Store for weeks. Can somebody please help me with this issue?

Sometimes the store takes a while to load. If it doesn't load try re-installing your iTunes.

Why won't the iTunes store connect on my pc?

Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
iTunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

Why won't the iTunes Store remember my password?

When I attempt to log in to the iTunes Store, I have to type in my password each time. It should be remembered through the Keychain, but doesn't. Any ideas? (iTunes 9.2.1, OS X 10.4.11).

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Why won't the iTunes Store take a new credit to replace an old one.

I get a message saying there is a problem with a previous purchase. Please update your payment method. no matter what i do i get this over and over even tho both are active credit cards it just wont accept it and because of this i cant update any of my apps on iphone or ipad

Sometimes when you get that message it is because you did not enter your 3 digit security number found on the back of the card by the signature line, or your address as entered into the iTunes database does not match exactly the address on the billing statement of the credit card.

Why won't the iTunes store use my available credit?

This issue has begun just recently (within the last 28 hours). I applied a $50 iTunes card to my account a week ago and made purchases that night and the next day. I have a +$30 balance remaining.
I went to purchase a song this morning and it keeps taking me to the credit card payment page. If I cancel, I don't get my song. What the heck is going on? I no longer have a credit card.
Also, since this has happened, I have two songs sitting in limbo. My store balance has been debited for them but they are just sitting in download with 'pending'.
Useless!
K

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Why isn't my iTunes store loading properly? It lists everything in text without images, and I can't seem to access the store when I try to search for music or movies etc.

Why isn't my iTunes store loading properly? It lists everything in text without images, and I can't seem to access the store when I try to search for music or movies etc.

1) The best way to relocate the iTunes library folder is to move the entire iTunes folder with all subfolders to the new path, then press and hold down shift as start iTunes and keep holding until prompted to choose a library, then browse to the relocated folder and open the file iTunes Library.itl inside it.
If you've done something different then provide some more details about what is where and I should be able to help.
2) Purchases on the device should automatically transfer to a Purchased on <DeviceName> playlist, but it my depend a bit on whether automatic iCloud downloads are enabled. If there is a cloudy link then the transfer might not happen. You can use File > Devices > Transfer Purchases. In iTunes you should also check out iTunes Store > Quick Links > Purchased > Music > Not on this computer.
3) Backup the device, then immediately restore it. In some cases you need to add a restore as new device into that equation. Obbviously not to be attempted until you're sure all your media is in your library. See Recover your iTunes library from your iPod or iOS device should it be needed.
4) I believe there is complimentary 1 incident 90-day support with hardware purchases, but no free software support for iTunes itself. AppleCare gets you a different level of support.
tt2

Why won't the iTunes 11.5 version load on to my computer?

Why won't the iTunes 11.5 version load on to my computer? This is a new computer and I haven't loaded much on it at all since I bought it.

See the further information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links.
tt2

The iTunes Store loaded a U2 album on my iPhone I did not order

The iTunes Store loaded a U2 album on my iPhone I did not order. Did someone hack my account? I don't see any charges for these on my credit card. How do I delete these? They use up too much memory on my iPhone. How do I prevent this from happening again?

How does it show in the Music app on your phone ? If it has the cloud icon against it then it is only in the cloud - you can turn off all cloud music via Settings > iTunes & App Stores > Music (under 'show all' heading) 'off, or you can hide that album via your computer's iTunes so that it doesn't show in the cloud (hiding and unhiding), or you can use the link in my above reply to remove it from your account.
If you've downloaded it onto your phone (i.e. it doesn't have the cloud icon against it) then swipe/drag across tracks (from right-to-left if the phone is on iOS 7 or 8) in the Music app, or you can delete entire albums in iOS 8 by swiping/dragging from right-to-left across them

Why wont the iTunes store load in my iTunes?

Hi, my name is Garrett and i am a 13 year old boy why loves music and cant get his itunes to work. i have tried completely wiping my computer clean then reloading windows 7 then reloading all my files and last installing a freash new version of itunes, and jst today i updated to 10.6 or something like that, but it still had the same problem. i have a 3.5 year old dell inspiron laptop with an intel pentium prossesor and to my knowlage this has nothing to do with it. so iTunes opens just fine but when i attempt to open the itunes store it just has that striped loading line at the tope of the page that jst keeps going and going and going and never stops. i left my computer on for an intire day to prove to my self that i either have the slowest computer on earth or iTunes store doesn't work. so i tried opening it through my Quicktime player and it had the same problem exept when i closed the window and error came up and the number was 11222. all i need is for iTunes to work otherwise i am stuck to only lisening to music from other websites and not on the go. i am fed up with iTunes not working and them taking down that "email the support guy" thing and the fact that they left some of us in the dust not knowing what to do. if someone could please help that would be great:) if not...well then ill have to wait till i get a job and can earn enough money to buy a new computer.
Thanks,
Sincerely, Garrett

so iTunes opens just fine but when i attempt to open the itunes store it just has that striped loading line at the tope of the page that jst keeps going and going and going and never stops.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Why can't the iTunes store notify me when new TV episodes are available?

Many times, I have had to purchase a TV show that isn't (yet) offered as a SeasonPass. Then, I have to check each week and buy the shows one at a time for the whole season. How difficult would it be for the iTunes store to offer a notification system telling me when a new episode is available... or, better yet, allow me to have the store automatically sell me the next episode when it is available (upgrade to Season Pass?). Apple iTunes Store is missing out on sales by not providing a simple solution to a simple problem. They already know which shows I've purchased, how tough would it be to provide some followup? --- Same holds true for when additional (previous) seasons are offered... why is the store making their customers do all the work?

Here again, Dave, I appreciate your answer...and it is probably the exact excuse that iTunes Store executives use to justify not correcting the situation. However, it too is a load of bull.
Apple has a database of the purchases of its customers. It also knows which shows were purchased on an episode basis (as opposed to a Season Pass)...generally because the show's producer didn't allow (or provide for a Season Pass for whatever reason). But again, regardless of the shows producer's "deal" with Apple regarding the show, there is NO excuse for Apple to not provide an easy mechanism for iTunes Store customers to track, and buy missing episodes. This is a win/win/win situation... the iTunes Customer, Apple, and the show's producer all get something! Don't tell me that Apple can't write an application that does this! We are not talking rocket science here. Most "sales" organizations attempt to upsell... create additional sales. Missed opportunity here.
I'm not even suggesting that the process be an "upgrade" to a Season Pass as far as pricing goes... merely a mechanical notification that additional episodes are available! This is clearly different than the "complete my album" system and would have absolutely nothing to do with the contractual relationship between Apple and the show's producers.
Again... it's too bad that Apple doesn't take these discussion comments seriously... there are substantial missed opportunities for TV show sales. Don't you guys that monitor these boards have any pull with Apple? After all, you've got almost 100k items of commentary on these boards...!!!

Why won't the App Store open on my ipad2

My App Store wont open no mater what I tried resetting my network settings and suiting the iPad off and on.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Why won't the iTunes app on the iPad and iPhone let me shut off new download email notifications?

I have a few new season passes. Each one came, of course, with email notifications of new episodes. I'm able to turn those notifications off through the iTunes store interface on my laptop. But when I try to shut them off on my iPhone or iPad, the app lets me get all the way to toggling the notification option to "off" and pressing "done" before saying that the iTunes store "cannot process [my] request at this time."
Here's what I've done to try and fix the issue so far:
1. Logged out of, and back into, my account on the iTunes store;
2. Turned my iOS devices off and back on again;
3. Made sure my iOS and iTunes software was completely up to date; and
4. Contacted Apple customer support.
That last option produced the following advice from Apple's representatives:
A. Log out of, and back into, your account on the iTunes store;
B. Turn your iOS devices off and back on again;
C. Update iTunes to the latest version;
D. Update your iPad and iPhone to the latest iOS version;
E. Use another app that does the same thing as iTunes;
F. Uninstall and re-install the iTunes app; and
G. Let us know if the problem persists.
When I let Apple know that (1) my account functions just fine on the full iTunes program, (2) the software on my devices is completely up to date, (3) both iOS devices continued to suffer the same problem after multiple restarts, and (4) options E-F don't appear to be possible without jailbreaking, a representative referred me to Apple's webpages on generic iPad troubleshooting. She also admonished me not to jailbreak my iPhone or iPad because they'd then be jailbroken---and that's bad.
Has anyone else encountered this problem? How did you fix it? Apart from just using the full iTunes program, that is---I don't take my laptop on the road with me when I travel, which can be for weeks at a time, so I'd like to be able to shut these notifications off through the app interface if at all possible.
Thanks very much for your help and suggestions!

What does " the computer will still not sync to my ipad." mean?
What have you tried?
What was the result?
Error message?
What did it say?

Why won't my Itunes store display on screen?

I have an old Mac OS X Version 10.6.8
I have been having a few issues recently, one of which is that when I try to open my Itunes store, this happens.
Another is that my safari is old, and when I haven't been able to update as my version is too old to take any update form the Apple website, meaning that mine is extremely slow. Don't know if the two problems are interlinked. I am using the Safari below
If someone could help I would appreciate it, I am halfway through a dissertation and really want my Mac running at its optimal level like it used to.

Hi, elliesisk.
It sounds like you are unable to access the iTunes Store. I have found the following resource which may resolve your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue persists after following the above article, you may want to follow the "Mac" section of this resource:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

Why won't the iTunes store load!!!

Similar Messages

Maybe you are looking for