Why won't the iTunes Store remember my password?

When I attempt to log in to the iTunes Store, I have to type in my password each time. It should be remembered through the Keychain, but doesn't. Any ideas? (iTunes 9.2.1, OS X 10.4.11).

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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Why won't the iTunes Store allow me to make purchases and view my account information?

Hello,
I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
Problem #1 - iTunes store will not let me purchase music:
I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
Problem # 2 - iTunes store will not let me view my account information:
While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
Also, it might be helpful to note the following:
- I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
- Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
Cheers,
K.E.K.

I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
It has to do with the cookie settings in Safari (of all things!)
https://discussions.apple.com/thread/3559322?start=0&tstart=0
I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
Good luck.
key search terms:
can't log into itunes
sign in to view account
can't access account in itunes

Why won't the iTunes store connect on my pc?

Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
iTunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

Why won't the iTunes store load!!!

When I click on the "iTunes Store" button on the left hand side of the screen, there is a blank page and the loading bar says "Accessing iTunes Store", it gets half way and then freezes. However sometimes, it does load but there is no formatting on. I am sure it is not my firewall because I have checked and it is not my Internet connection because it works on other computers running windows 7. I have tried re downloading and repairing the software but nothing has happened.Please could someone help me because it is really annoying. P.S. I have never been able to access it since i got my laptop.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Why won't the iTunes Store take a new credit to replace an old one.

I get a message saying there is a problem with a previous purchase. Please update your payment method. no matter what i do i get this over and over even tho both are active credit cards it just wont accept it and because of this i cant update any of my apps on iphone or ipad

Sometimes when you get that message it is because you did not enter your 3 digit security number found on the back of the card by the signature line, or your address as entered into the iTunes database does not match exactly the address on the billing statement of the credit card.

Why won't Mac App Store remember my password? + Other Issues

It's infuriating that whenever I want to: install something I've bought, buy something, or something else, it asks (yet again) for my pwd. Is there some way to tell this ******** app to forever remember my pwd?* Also, a few wks back (not longer after I'd finished a completely fresh install of OSX 10.8.5) all the apps in the "purchased" section had a little "x" next to them. Stupidly I pressed that x on one or more of them, & bizarrely the apps forever disappeared, what happened to those purchased apps of mine?
Also, in the purchased apps section it's claiming that a number of the apps are "installed", again it's ******** because I've not installed those apps on this new env! So, how do I get access to those apps via the Store? Also, GarageBand/iMovie/iPhoto they're all stock apps, right? Why when I search in Spotlight aren't they showing-up on my system volume? Instead they're only showing-up on my attached external HDD, which has a CCC backup of my prior env/install. of OSX. Same for 2 other non-stock purchased apps (Pocket/Trillian), they're showing-up in the CCC backup volume, so Mac Store thinks they're "installed". Three other purchased apps (Airmail/TweetDeck/Wunderlist) I was given the option to install or update (can't recall), so they're now in my new OSX env. Finally, why is it showing stock apps in the "purchased" section, I did not purchase those apps, they came with OSX, which came with my laptop!
Any help on one or all of these points would greatly appreciated, all the best!
*While we're at it, can the same thing be done for iTunes? It does the same kind of infuriating stuff

It's infuriating that whenever I want to: install something I've bought, buy something, or something else, it asks (yet again) for my pwd. Is there some way to tell this ******** app to forever remember my pwd?
Based on this over-the-top post, it's obvious that you would also be here badmouthing and blaming Apple when the app remembered your password and a friend or aquiantance bought content using your account. The password is your security that no one can hack your account, on your Mac or from someone else's Mac.* Only someone very shortsighted would want to hack the security. Your password is usually good for 15 minutes. During that time period you can make purchases without having to re-enter the password. When the clock has ticked down the password is required again.
Also, a few wks back (not longer after I'd finished a completely fresh install of OSX 10.8.5) all the apps in the "purchased" section had a little "x" next to them. Stupidly I pressed that x on one or more of them, & bizarrely the apps forever disappeared, what happened to those purchased apps of mine?
You hid the apps, they can be unhidden.
Hidden Apps -
http://support.apple.com/kb/HT4928
Also, in the purchased apps section it's claiming that a number of the apps are "installed", again it's ******** because I've not installed those apps on this new env! So, how do I get access to those apps via the Store? Also, GarageBand/iMovie/iPhoto they're all stock apps, right? Why when I search in Spotlight aren't they showing-up on my system volume? Instead they're only showing-up on my attached external HDD, which has a CCC backup of my prior env/install. of OSX. Same for 2 other non-stock purchased apps (Pocket/Trillian), they're showing-up in the CCC backup volume, so Mac Store thinks they're "installed". Three other purchased apps (Airmail/TweetDeck/Wunderlist) I was given the option to install or update (can't recall), so they're now in my new OSX env. Finally, why is it showing stock apps in the "purchased" section, I did not purchase those apps, they came with OSX, which came with my laptop!
1. The Mac App Store (MAS) can see it's apps on the external HDD because the MAS uses Spotlight to know what's installed on your Mac. So if you want to solve this issue, temporarily unmount the backup drives so the MAS doesn't see the installed apps.
2. The iLife apps are not "stock apps" they are a suite of apps that Apple is giving to you for free with the purchase of a new Mac. They are sold in the MAS. "Stock apps" are installed and updated with OS X, they are not sold in the MAS and do not appear on your Purchases list. The iLife apps are not stock apps, which is why they show up in your MAS Purchased list, otherwise you would never be able to update them.
3. You were obviously given the chance to "update" those 3 apps that were installed on your backup drives, which is why you now have the most recent version of them on your new Mac.
*iTunes and the Mac App Store use the same account. Both apps have the same password security protocol.

Why won't the iTunes store use my available credit?

This issue has begun just recently (within the last 28 hours). I applied a $50 iTunes card to my account a week ago and made purchases that night and the next day. I have a +$30 balance remaining.
I went to purchase a song this morning and it keeps taking me to the credit card payment page. If I cancel, I don't get my song. What the heck is going on? I no longer have a credit card.
Also, since this has happened, I have two songs sitting in limbo. My store balance has been debited for them but they are just sitting in download with 'pending'.
Useless!
K

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Why won't the iTunes 11.5 version load on to my computer?

Why won't the iTunes 11.5 version load on to my computer? This is a new computer and I haven't loaded much on it at all since I bought it.

See the further information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links.
tt2

Why won't the App Store open on my ipad2

My App Store wont open no mater what I tried resetting my network settings and suiting the iPad off and on.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Why can't the iTunes store notify me when new TV episodes are available?

Many times, I have had to purchase a TV show that isn't (yet) offered as a SeasonPass. Then, I have to check each week and buy the shows one at a time for the whole season. How difficult would it be for the iTunes store to offer a notification system telling me when a new episode is available... or, better yet, allow me to have the store automatically sell me the next episode when it is available (upgrade to Season Pass?). Apple iTunes Store is missing out on sales by not providing a simple solution to a simple problem. They already know which shows I've purchased, how tough would it be to provide some followup? --- Same holds true for when additional (previous) seasons are offered... why is the store making their customers do all the work?

Here again, Dave, I appreciate your answer...and it is probably the exact excuse that iTunes Store executives use to justify not correcting the situation. However, it too is a load of bull.
Apple has a database of the purchases of its customers. It also knows which shows were purchased on an episode basis (as opposed to a Season Pass)...generally because the show's producer didn't allow (or provide for a Season Pass for whatever reason). But again, regardless of the shows producer's "deal" with Apple regarding the show, there is NO excuse for Apple to not provide an easy mechanism for iTunes Store customers to track, and buy missing episodes. This is a win/win/win situation... the iTunes Customer, Apple, and the show's producer all get something! Don't tell me that Apple can't write an application that does this! We are not talking rocket science here. Most "sales" organizations attempt to upsell... create additional sales. Missed opportunity here.
I'm not even suggesting that the process be an "upgrade" to a Season Pass as far as pricing goes... merely a mechanical notification that additional episodes are available! This is clearly different than the "complete my album" system and would have absolutely nothing to do with the contractual relationship between Apple and the show's producers.
Again... it's too bad that Apple doesn't take these discussion comments seriously... there are substantial missed opportunities for TV show sales. Don't you guys that monitor these boards have any pull with Apple? After all, you've got almost 100k items of commentary on these boards...!!!

Why won't the iTunes app on the iPad and iPhone let me shut off new download email notifications?

I have a few new season passes. Each one came, of course, with email notifications of new episodes. I'm able to turn those notifications off through the iTunes store interface on my laptop. But when I try to shut them off on my iPhone or iPad, the app lets me get all the way to toggling the notification option to "off" and pressing "done" before saying that the iTunes store "cannot process [my] request at this time."
Here's what I've done to try and fix the issue so far:
1. Logged out of, and back into, my account on the iTunes store;
2. Turned my iOS devices off and back on again;
3. Made sure my iOS and iTunes software was completely up to date; and
4. Contacted Apple customer support.
That last option produced the following advice from Apple's representatives:
A. Log out of, and back into, your account on the iTunes store;
B. Turn your iOS devices off and back on again;
C. Update iTunes to the latest version;
D. Update your iPad and iPhone to the latest iOS version;
E. Use another app that does the same thing as iTunes;
F. Uninstall and re-install the iTunes app; and
G. Let us know if the problem persists.
When I let Apple know that (1) my account functions just fine on the full iTunes program, (2) the software on my devices is completely up to date, (3) both iOS devices continued to suffer the same problem after multiple restarts, and (4) options E-F don't appear to be possible without jailbreaking, a representative referred me to Apple's webpages on generic iPad troubleshooting. She also admonished me not to jailbreak my iPhone or iPad because they'd then be jailbroken---and that's bad.
Has anyone else encountered this problem? How did you fix it? Apart from just using the full iTunes program, that is---I don't take my laptop on the road with me when I travel, which can be for weeks at a time, so I'd like to be able to shut these notifications off through the app interface if at all possible.
Thanks very much for your help and suggestions!

What does " the computer will still not sync to my ipad." mean?
What have you tried?
What was the result?
Error message?
What did it say?

Why won't my Itunes store display on screen?

I have an old Mac OS X Version 10.6.8
I have been having a few issues recently, one of which is that when I try to open my Itunes store, this happens.
Another is that my safari is old, and when I haven't been able to update as my version is too old to take any update form the Apple website, meaning that mine is extremely slow. Don't know if the two problems are interlinked. I am using the Safari below
If someone could help I would appreciate it, I am halfway through a dissertation and really want my Mac running at its optimal level like it used to.

Hi, elliesisk.
It sounds like you are unable to access the iTunes Store. I have found the following resource which may resolve your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue persists after following the above article, you may want to follow the "Mac" section of this resource:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

Why won't my itunes store open?

my itunes store will not open? anyone know what i can do?

Hi, elliesisk.
It sounds like you are unable to access the iTunes Store. I have found the following resource which may resolve your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue persists after following the above article, you may want to follow the "Mac" section of this resource:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

Why won't the iTunes directory listing update, yet the subscriptions will?

In the iTunes music store podcast directory, the listing for my podcast says that the most recent podcast is 5 November 2006, even though the podcast has been weekly since (as well as 2 years before that!).
The subscription to the RSS feed through my iTunes automatically updates when a new podcast is released, so I can only assume that the podcast has a valid RSS feed, and that the problem lies elsewhere. That, and the fact we have thousands of listeners downloading each week! Additionally, through feed validator, the rss feed came back as validated.
I tried pinging the iTunes store, and the screen said it was successfully pinged. Nothing in the listing has changed. Some strange thing happened in 2006, when the iTunes store did update the listing, and it stopped as soon as it started again!
Can anyone help?
The rss feed is http://www.brasscast.com/feed/rss.xml
Thanks
Lucas

One of the main causes of a feed not updating is that it no longer validates. In this case though, everything I can think of checks out, including the category tag (which was unchanged from earlier versions).
Even without pinging the iTunes Store, a feed will at some stage be crawled and have the updated info added to the database.
Sorry I couldn't be of help, this is a mystery.

Why isn't the iTunes Store loading up on iTunes?

The topic is self-explanatory. My laptop is a Windows 7 Ultimate, genuine product.
Diagnostics Result:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Gateway NV52 Series
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 003AB1100CE90F80
Current user is not an administrator.
The current local date and time is 2011-08-04 12:04:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e2a61b87e4a213e1b5f8db83b9865f0c
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {08F86F8D-903F-43C1-A25A-7F64AC0716FF}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {5A0A86DE-1C68-48BC-B8BB-79ACA7CDE998}
Description:          Atheros AR5B93 Wireless Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {8EF2056C-7CBC-4260-A832-3E69F8A548A9}
Description:          Broadcom NetLink (TM) Gigabit Ethernet
IP Address:          192.168.1.95
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Thu Aug 04 11:49:24 2011
Lease Expires:          Fri Aug 05 11:49:24 2011
DNS Servers:          192.168.1.254
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-04 11:53:09.
iTunes used to load the iTunes Store up to now & I haven't been on the iTunes Store for weeks. Can somebody please help me with this issue?

Sometimes the store takes a while to load. If it doesn't load try re-installing your iTunes.

Why won't the iTunes Store remember my password?

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