Why won't the iTunes Store take a new credit to replace an old one.

I get a message saying there is a problem with a previous purchase. Please update your payment method. no matter what i do i get this over and over even tho both are active credit cards it just wont accept it and because of this i cant update any of my apps on iphone or ipad

Sometimes when you get that message it is because you did not enter your 3 digit security number found on the back of the card by the signature line, or your address as entered into the iTunes database does not match exactly the address on the billing statement of the credit card.

Similar Messages

  • Why won't the iTunes store use my available credit?

    This issue has begun just recently (within the last 28 hours). I applied a $50 iTunes card to my account a week ago and made purchases that night and the next day. I have a +$30 balance remaining.
    I went to purchase a song this morning and it keeps taking me to the credit card payment page. If I cancel, I don't get my song. What the heck is going on? I no longer have a credit card.
    Also, since this has happened, I have two songs sitting in limbo. My store balance has been debited for them but they are just sitting in download with 'pending'.
    Useless!
    K

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Why won't the iTunes Store allow me to make purchases and view my account information?

    Hello,
    I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
    Problem #1 - iTunes store will not let me purchase music:
    I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
    Problem # 2 - iTunes store will not let me view my account information:
    While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
    Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
    Also, it might be helpful to note the following:
    - I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
    - Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
    I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
    Cheers,
    K.E.K.

    I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
    It has to do with the cookie settings in Safari (of all things!)
    https://discussions.apple.com/thread/3559322?start=0&tstart=0
    I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
    When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
    By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
    Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
    Good luck.
    key search terms:
    can't log into itunes
    sign in to view account
    can't access account in itunes

  • Why won't the iTunes store connect on my pc?

    Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

    Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
    iTunes for Windows: iTunes Store Connection Troubleshooting
    iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
    iTunes for Windows could not establish a secure connection to the iTunes Store
    iTunes for Windows: Possible iTunes Store Errors
    for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
    Hope this helps.

  • Why won't the iTunes Store remember my password?

    When I attempt to log in to the iTunes Store, I have to type in my password each time. It should be remembered through the Keychain, but doesn't. Any ideas? (iTunes 9.2.1, OS X 10.4.11).

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Why won't the iTunes store load!!!

    When I click on the "iTunes Store" button on the left hand side of the screen, there is a blank page and the loading bar says "Accessing iTunes Store", it gets half way and then freezes. However sometimes, it does load but there is no formatting on. I am sure it is not my firewall because I have checked and it is not my Internet connection because it works on other computers running windows 7. I have tried re downloading and repairing the software but nothing has happened.Please could someone help me because it is really annoying. P.S. I have never been able to access it since i got my laptop.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Why won't the App Store accept my new AppleID (iCloud does)

    I recently changed my email for my Apple ID. I deleted the old account from my iPhone and iPad and put in the new email. When I got to settings-iCloud it says that I am using the new email. But when I want to download an app from the AppStore and I am asked to put in the password, it shows the old email. I have tried deleting and re-submitting this over and over again, but the problems remains! What should I do?

    Make sure you changed the ID in Settings>iTunes & App Stores.  If you didn't, tap the ID shown, sign out, then sign back in with your new ID.

  • What happened to the nifty "sync" button in iTunes? It syncs as soon as I plug it in, and that's great! BUT! When I go to the iTunes Store and buy new stuff, I can't just 'sync' the device again so my new stuff gets added. Why?

    What happened to the nifty "sync" button in iTunes? It syncs as soon as I plug it in, and that's great! BUT! When I go to the iTunes Store and buy new stuff, I can't just 'sync' the device again so my new stuff gets added. Why?

    Nothing happened to it.
    It is still there.  Maybe it says apply now, not sure, but it is still there.

  • Why can't I connect to the iTunes Store on my new iPad??

    Why can't I connect to the iTunes Store on my new iPad??

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Apple today expands the itunes store to reach new 53 countries ... but not MOROCCO why !!!! even the iphone 5 will be released in 21 december in morocco ..

    apple today expands the itunes store to reach new 53 countries ... but not MOROCCO why !!!! even the iphone 5 will be released in 21 december in morocco ..

    new software that could be released through the iTunes online store for late December or early January, which was the iOS 6.0.2, wasn´t it?
    No. The iOS 6.0.2 update was only to address issues with the WiFi chipset in the iPhone 5 and iPad mini. Whether a future software update will add LTE support to existing iPhone 5 units, none of us here can say.
    Regards.

  • I cannot access the itunes store from my new iphone 4s. Why?

    I cannot coonect to the itunes store from my new iphone 4S.  Why?

    Make sure you have entered your Apple ID and password in settings (under Settings -> Store, Apple ID is at the bottom).  Enter the ID and password you use to make purchased in the iTunes store and you should then be able to connect to the store using iTunes on your phone.

  • Why won't the iTunes 11.5 version load on to my computer?

    Why won't the iTunes 11.5 version load on to my computer? This is a new computer and I haven't loaded much on it at all since I bought it.

    See the further information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links.
    tt2

  • I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?

    I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?

    I can't seem to find an app that costs my available balance. iTunes said I need to spend it ALL before I can change stores. This means I cannot totally change stores.... Hopeless.

  • HT1819 Podcasts that I had subscribed to with my old computer are invisible in the Itunes store with my new computer. The error message says the podcast is not available in the US. Yet I can still download them on my old computer. How can I fix this probl

    Podcasts that I had subscribed to with my old computer are invisible in the iTunes store on my new computer. The error message says the podcast is not available in the US. Yet I could still download the podcast on my old computer before I switched. How can I fix this?

    Hello, ted_marx38. 
    Thank you for visiting Apple Support Communities.
    The most common cause for this issue would be media present that is purchased with another Apple ID.  When prompted to authorize the computer it may show a different Apple ID.  If this is the case, the computer will need to be authorized for this Apple ID.  The article below will walk you through the process of verifying if that is the case or correcting the issue if not.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Cheers,
    Jason H.

  • I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
    You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
    Matt

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