Why won't the music app work after the IOS 7.1 update?

Every time i try to listen to my music in the Apple Music app it opens then freezes. Sometimes it will let me open an artist but wont play the songs. I tried going into the settings to see if i could change anything but it wont let me open the music settings tab, the button just turns gray and freezes my phone. I've tried force quitting the app and re starting my phone and nothing has worked.

Hello mbongi1,
Thank you for the details of the issue you are experiencing with the Music app on your iPhone.  You have taken some really good troubleshooting steps already to isolate and troubleshoot the issue.  I have a couple of additional suggestions you can try.
First, I recommend resetting your iPhone:
Reset
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If the issue persists after resetting your iPhone, I recommed backing up and restoring your iPhone:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Thank you for using Apple Support Communities.
Best,
Sheila M.

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