Why won't the patch to update my Acrobat 10.1.11 to 10.1.12 work? - it keeps saying there is a problem and rolling back to 10.1.11

I use Windows 7 Professional. I have been informed that I need to update my Acrobat 10.1.11 to 10.1.12 but each time I try I am told that there is a problem and I should contact my patch supplier! My patch supplier is Adobe but there is no way of asking them for help. What should I do? Do I need to completely remove Adobe Acrobat 10.1.11 and then re-intsall from the DVD and then try again or should I just leave my existing version 10.1.11 which works fine??

Hi Hitender This is a copy of the message I have sent you by other means so those with the same problem can follow progress in sorting out this problem.
I regret the file you mention is not on my C Drive.
I have sent you a screen print of what is there and you will see the nearest file to the one you speak about is msvcr100.dll.
Also when I went to Control Panel and selected the program menu and then selected the Acrobat X Pro, the only options are Organise, Uninstall or Change. But not Repair??
Thanks for your continued support – i hope we get it sorted.

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