Why won't the responses file open when I receive a submitted form

Hi all, We have recently started to use Acrobat Pro X for editable pdfs. When training was done (all work contained was created on our server) the responses file opened as it should when a submitted form was received. Now trying to use these forms "live" the response file doesn't open. The wording to double click the file and select the response file is in the body of the email of the submitted form but instead of the response file opening the form opens. Anyone have any ideas??

It does seem to be happening to all forms received. We are using Adobe Acrobat X Pro to create the editable pdfs.
When you ask "being used to save the forms?" do you mean from the person submitting the form back to me? If that is the case then Acrobat X also.

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Hey,
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2014-10-14 22:26 GMT+03:00 Romil Mittal <[email protected]>:
>> Why won't some pdf-files open on tablet/phone? created by Romil
>> Mittal <https://forums.adobe.com/people/Romil+Mittal> in *Adobe Reader
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>> <https://forums.adobe.com/message/6825723#6825723>
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Why won't the responses file open when I receive a submitted form

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