Why won't the serial number I was given for Elements 12 work?

Why won't the serial number I was given for Elements 12 work?

First be sure it is a serial number and not a redemption code. The serial number will have 24 digits (no letters) beginning with 1057. If that's not what you have, here's how to use a redemption code to obtain a serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • The serial number I was given is "invalid" when I try to install my Lightroom download.

    I bought and downloaded Lightroom, but when I try to install it and activate it, I type in the serial number I was given but it says it's "invalid". Help!

    Error "The serial number is not valid for this product" | Creative Suite

  • I have LR5 student on my iMac but need it on my laptop, when I try to install it wont accept the serial number I was given last Feb.  Does this mean I can no longer use/install this product?

    I have LR5 student on my iMac but need it on my laptop, when I try to install it wont accept the serial number I was given last Feb.  Does this mean I can no longer use/install this product?

    No, you should be able to use/install LR5.  Make sure you are using the correct number.  If the problem continues explain the details of what you do and what happens.
    You should try contacting Adobe Support thru chat and see if they can resolve this with you.  or the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previ

    I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previous serial number. What do I enter?

    You return the upgrade version since it was purchased in error
    Return, cancel, or exchange an Adobe order
    Purchase a full version.

  • Hi, I am trying to verify my Acrobat XI Pro and the serial number I was given through email does not work.

    The Acrobat manager does not accept letter formation while entering the serial number. Where my serial number does contain letters and numbers. How do I enter my verified code ?

    Was this a purchase from Adobe?

  • I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

    I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
    RJ@

    Try to connect on Live chat one more time.
    Still not connected , better to contact Adobe Phone Support
    Click on Phone option and check once :
    Contact Customer Care

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am trying to re install my lightroom student addition.  I have the serial number and was told to do the trial again and then update to purchase. i am unable to figure out how to do this

    i am trying to re install my lightroom student addition.  I have the serial number and was told to do the trial again and then update to purchase. i am unable to figure out how to do this

    Emily5lexi which version of Lightroom are you wishing to install?  Also what operating system are you using?

  • Error "The serial number is not valid for this product" | Creative Suite

    HI together,
    I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
    Regards
    René

    Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
    So who is able to reactivate my Serial Number so that I'm able to use my product?
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info: You are now chatting with Richa.
      Richa: Hello! Welcome to Adobe Customer Service.
      Richa: Sorry for any inconvenience this has caused
      Richa: May I get the serial number?
      Richa: Are we still connected?
      Richa: We have not heard from you for some time.  Do you wish to continue to chat?
      Richa: Are we still connected?
      Rene Pardon: hi
      Rene Pardon: for sure
      Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
      Rene Pardon: <Deleted >
      Rene Pardon: i registered for the education version of production premium 5
      info: Your chat transcript will be sent to r*@*.de at the end of your chat.
      Richa: ok let me check
      Richa: please wait
      Richa: Thanks for your patinece
      Rene Pardon: do you also need my "authorization code" for this product?
      Richa: I need to transfer the chat to
      Richa: tech rteam
      Richa: please wait
      Rene Pardon: ok
      Richa: I am sorry
      Richa: But I will not be able to transfer the chat
      Rene Pardon: is there a phone number i can call?
      Richa: As the serial number is canceldd
      Richa: and we do apologise
      Rene Pardon: why was it canceled?
      Richa: but there is no phone support for this product
      Rene Pardon: i don't understand because i payed a lot for this
      Richa: Its showing canceled
      Rene Pardon: so what are the options?
      Rene Pardon: i need this product right now and i payed for it so why can't i use it?
      Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
      Rene Pardon: as you can see, i'm the person who payed for this software
      Richa: I am sorry I just checked it
      Richa: it is canceled thats why you are getting invalid error
      Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
      Richa: I am sorry Rene
      Richa: But its showing canceld
      Richa: so cant help you with that
      Richa: I wish I could help you, but my hands are tied
      Rene Pardon: that's what you told me several times so who can help me?
      Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
      Rene Pardon: so please tell me who is able to help me
      Richa: You need to place a new order?
      Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
      Rene Pardon: please get someone in your team who can help me
      Richa: I am sorry Rene..
      Richa: But unfortunately my team can not help you on this.. as the sersil is expired
      Richa: I mean canceled
      Richa: Sorry but we can not help Rene..
      Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
      Rene Pardon: Help me understanding...
      Rene Pardon: You're wasting my time!
      Richa: I am sorry
      Richa: I found the reason for cacnellation
      Richa: and its canceldd
      Richa: because you requested to cancel.  in year 2013
      Richa: On 30th april 2013
      Rene Pardon: but i only canceled the creative cloud, not my creative suite
      Richa: so we have refund and canceled it
      Richa: Its showing for this oserial?
      Rene Pardon: one moment
      Rene Pardon: i log into my account
      Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
      Rene Pardon: As you can see the product is displayed as "non-canceled"
      Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
      Richa: I am sorry but the refund was given and requested for this
      Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
      Rene Pardon: And why should I need a serial number for the Creative Cloud?
      Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
      Richa: I can not do that?
      Rene Pardon: But i guess someone in your Team can
    Richa: can not help you

  • I AM HAVING ISSUES GETTING MY NEW ADOBE PHOTOSHOP ELEMENTS 12 TO ACCEPT THE SERIAL NUMBER IT HAS GIVEN ME.

    I AM HAVING ISSUES GETTING MY NEW ADOBE PHOTOSHOP ELEMENTS 12 TO ACCEPT THE SERIAL NUMBER IT HAS GIVEN ME.  SEVERAL MONTHS AGO I FINALLY MANAGED TO FIND THE ONLINE HELP AND THEY SPENT AN HOUR OR SO TRYING TO HELP ME AND THEN WHEN I WENT TO USE IT AGAIN AND SIGN IN IT WAS THE SERIAL NUMBER AGAIN AND SAYS IT DOES WORK.  I NEED HELP.  I'VE HAD THIS FOR NEARLY A YEAR AND CAN'T USE IT.

    Error "The serial number is not valid for this product" | Creative Suite
    if that fails to help you click 'still need help' at adobe support, https://helpx.adobe.com/contact.html

  • TS2846 My Services are from 3 Network UK, what should i do to get my phone number corrected in iTunes as it is displaying still the old number I was given at the time of purchase wheras it is now changed on my request

    My Services are from 3 Network UK, what should i do to get my phone number corrected in iTunes as it is displaying still the old number I was given at the time of purchase wheras it is now changed on my request

    Try Settings > General > Reset > Reset Network Settings on your device.
    Note you may have to re-enter stored Wi-Fi passwords after using this feature.
    tt2

  • I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

    I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
    I have deactivated photoshop in the old computer.
    The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

    the installation files work the same whether from a  disc or download, but there are other ways to mismatch a serial and installer.
    Error "The serial number is not valid for this product" | Creative Suite

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
    Good Luck. I really hope it all works out for you.

  • I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

    I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

    Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

  • The serial number is not valid for this product

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

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