Why won't they accept my serial number from the photoshop Elements box I just bought from Costco?

Why won't they accept my serial number from the Photoshop Elements box I just bought from Costco?

It may be a redemption code Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • I would like na interactive discussion with somoeone who can help me find a serial number for my Photoshop Elements 10 I recently bought via ebay. The system tells me the redemption coade is not active. Help!!

    Can someone help me to find a serial number for my Photoshop Elements 10 software, recently bought (as new) via e-bay. I have an adobe ID, have enterred the redemption code and been informed it is not "active" How do I proceed to install my softwared from the CDs? The plastic "label" over the code on the back of the box had not been tampered with.
    Ian Whittle
    <Removed by Moderator>

    Contact the eBay vendor who sold you the software.

  • Why does adobe not accept my serial Number from Elements 3.

    can't install elements 3

    Welcome to the forum.
    As has been pointed out, you are referring to Photoshop Elements. There are enough differences between the Elements versions, and Photoshop (Ps Elements' "big brother"), that it will be best to Move your post to the very active and helpful Photoshop Elements Forum. Your link, and any e-mail subscriptions will follow.
    Good luck,
    Hunt
    [Moved to Photoshop Elements Forum]

  • Why won't Adobe accept my Serial No. for Elements 10?

    Why won't Adobe accept my Serial No for Elements 10.  I purchased it quite a while ago and never installed it until today.  It is refusing to ackn owledge my Serial no as a legitiamate no. yet I have triple checked it and it is from the DVD box I purchased.  Help!

    Hi MarBain,
    Can you please tell on which OS you are trying to install Elements?
    There might be a possibility that you are using Windows only Serial Number on MAC.
    -Shikha

  • Installer tells me serial number not valid photoshop elements 13

    i'm trying to install photoshop elements 13 multiple languages mac that i downloaded tonight online. i purchased photoshop elements 13 and premiere elements 13 as a package a few days ago on line but it appears that what I purchased was for windows and not for mac. I have a serial number for each (photoshop elements 13 and premiere elements 13). The installer is not accepting the serial number as valid for some reason. I'm guessing that the problem was caused by the fact that what I bought was english windows and what i downloaded as mac -- which is what i need. help me please!

    Hi there
    Where did you get the number from?  Do you have a serial number, redemption code or product code?
    Please try the following doc to see if this helps: Find your serial number quickly
    Thanks
    Bev

  • My serial number for adobe photoshop elements 12 and premiere elements 12 does not work

    My serial number for adobe photoshop elements 12 and premiere elements 12 does not work.  On adobe.com it shows that the serial number I received is associated with adobe photoshop elements 9 and premiere elements 9.  I have purchased those products in the past, but just recently upgraded to elements 12.  I can use the the photoshop organizer, but can't open the photoshop editor.

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Where can I find the serial number of my photoshop elements 10?

    where can I find the serial number of my Photoshop Elements 10?  I would like to reinstall it on my new laptop.  thanks

    There are many ways to retrieve your serial number depending on how you bought it
    Find your serial number quickly

  • Hi i have a serial number for adobe photoshop elements 11, but he does it in with photoshop elements 12?

    hi i have a serial number for adobe photoshop elements 11, but he does it in with photoshop elements 12?

    Download here:
    http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

  • I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus

    I'm trying to find out my serial number.  I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased

    Hi KEsheppard
    Please refer the link below to get the help regarding redemption code and the serial number:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Let us know if it helps,
    Thanks!
    Gurleen Kaur

  • Hello I have lost my serial number for adobe photoshop elements. Bought from John Lewis last month. I did have it installed but had to uninstall but cannot find the any of the packaging etc plus did not register. What is the best way of getting it install

    Hello I have lost my serial number for adobe photoshop elements 13. Bought from John Lewis last month. I did have it installed but had to uninstall but cannot find the any of the packaging etc plus did not register. What is the best way of getting it installed again/replacement? Thanks

    Do you have the receipt? If you have proof of ownership, you _may_ be able to persuade Customer Support to help you out.  I imagine you would need to scan and email that proof if it works at all.

  • Serial number of my Photoshop elements and Premiere?

    Please how could I recover the serial number of my Photoshop elements and Premiere? I bought these programmes years ago and I installed them in my computer but I never registered. Now I have a new computer and I need the serial number to make it work and I don't know how to do it. Thanks!

    Hi robertabcn,
    Thanks for posting on Adobe forums.
    Please check this article to find the key: Find your serial number quickly
    Regards,
    Sandeep

  • I use 2 to 3 computers for my photo retouching, can I get them activated with the same serial number? for Photoshop Elements 13, and premier elements 13

    I use 2 to 3 computers for my photo retouching, can I get them activated with the same serial number? for Photoshop Elements 13, and premier elements 13

    You can activate any two of them at a time, but if you want to use it on a third computer you will need to deactivate one of them before you can do so. To do that, go to Help>Sign Out.

  • I have lost my Serial number for Adobo Photoshop Elements 10. How do I get a New One?

    I have lost my Serial number for Adobo Photoshop Elements 10. How do I get a New One?  How do I get my reply?  I will try again

    Arthurs wrote:
    I have lost my Serial number for Adobo Photoshop Elements 10. How do I get a New One?  How do I get my reply?  I will try again
    If you have lost your serial number then the first thing you should do is to check your DVD if it is attached on the sleeve of the DVD.  Also, if you registered your product withy Adobe then your account should have a record of your serial number.
    If neither of this apply then you can browse the Amazon website and look for a bargain on PSE12.  PSE12 runs better on new computers and you also get updates for new cameras.
    It looks like you have to buy a new product because serial numbers are not something you can get free of charge here.
    Good luck.

  • Why is my iphone 4s 64GB serial number on the box different then the serial number on the phone?

    I just purchased a new Iphone 4s 64GB. I brought it to my carrier to have it activated. when I came home to register it with Apple, I noticed that the serial number on the box is different then the serial number on my Iphone. Why?

    When you bought the iPhone, was the box sealed?  Srink wrapped?  If not then the iPhone may have been changed.
    Have you tried to register the iPhone with Apple and does it come up clean, that is, not previously registered?

  • Serial Number - Can't Access Product that I just bought

    I just bought Order number:   AD010232285  (Order date: November 18, 2013 --Product  ordered: Adobe Acrobat XI Standard  for $118.15.                             
    BUT I CAN'T USE IT  BECAUSE IT WON'T ACCEPT MY SERIAL NUMBER. 
    I just paid you guys $118 to buy Adobe Acrobat and got this serial number: [serial number removed]  But now I'm getting a message: "Serial Number Upgrade" and when I put in my serial number I get this response: "this serial no. is not for a  qualifying product. Please try again. 
    I WANT TO USE THIS DAMN PRODUCT THAT I JUST BOUGHT.....SO WHAT DO I DO!!!~!~!~!~!!~!!!!!!~!~!~!  Respond to [email address removed] (John P. Schmal)

    It appears that you purchased an upgrade (from an earlier Acrobat version) instead of the full product.
    Best contact Adobe Customer Support via http://helpx.adobe.com/contact.html?product=acrobat

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