Why won't they activate the account?

Question

I recently bought the student version of Dreamweaver but despite uploading necessary documents, they STILL haven't given me a serial number.
All attempts to contact customer service centres are a waste of time. You sit on the phone for hour and then get through to someone in India who doesn't have English as their first language. They tell you what you could already see from your own screen at home (that a reply from Adobe is 'pending') and then put you on hold for another department who never answers the phone.
Really rubbish service. I'm going to try and get freeware versions of software in future, as paying for them doesn't seem to have any benefits.

Answer 1

narked285 wrote:
I recently bought the student version of Dreamweaver but despite uploading necessary documents, they STILL haven't given me a serial number.
All attempts to contact customer service centres are a waste of time. You sit on the phone for hour and then get through to someone in India who doesn't have English as their first language. They tell you what you could already see from your own screen at home (that a reply from Adobe is 'pending') and then put you on hold for another department who never answers the phone.
Really rubbish service. I'm going to try and get freeware versions of software in future, as paying for them doesn't seem to have any benefits.
How "recently" was the order?  The verification process does not happen the instant you send documents.  They use the documents to verify your identity for the discount.  Microsoft has the same policy along with a few other companies that offer these discounts.  The demo version of the product (which is the full version with a time limit) is good for 30 days.  So just use that while you are waiting.