. Why won't troubleshooting information load?

I'm trying to reset factory settings because Firefox is unresponsive.

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file.
If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the reset button in Firefox.
*http://kb.mozillazine.org/Profile_Manager
*https://support.mozilla.org/kb/Managing+profiles

Similar Messages

  • Why won't my youtube loading bar load all the way?when I'm using firefox? It loads perfectly when I'm using Chrome.

    Why won't my youtube loading bar load all the way when I'm using firefox? It loads perfectly when I'm using Chrome or IE.

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    * Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode
    *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • Why won't my fonts load?

    I recently bought a MacBook Pro running OS 10.7.5 Lion, and fonts that I purchased in the past and used on my old PowerBook won't load using FontBook!? Take for instance, Cachet. When I do a get info on the all the files in the Cachet font folder, they don't even say what kind of font they are, e.g., TrueType, Postscript Type 1, etc. I probably purchased Postscript. And the thumbnails are blank icons too.

    i run into the same problem the last days.
    using bootstrap and the fontawesome iconfonts.
    everythings fine with chrome an ie, but no fonticons with firefox...
    found alot of solutions, but none of them worked.
    then, using the webdeveloper console (i used firebug all the time before) i see the error why the webfont was not loaded:
    [14:18:36.161] GET http://www.example.com/font/fontawesome-webfont.ttf?v=3.2.0 [HTTP/1.1 401 Authorization Required 21ms]
    yes, the site is behind a '''htaccess''' login.
    first load after login is => everything ok!
    after following an internal link => no webfonts!
    after disabeling the htaccess login, everything works fine!
    but that can only be a workaround!
    why firefox didnt recognize the login/authorization like chrome does?!
    what todo if you have your site behind htaccess and want to use webfonts?!

  • Why won't my apps load?

    Why my apps won't download?

    Hi Blocker1375,
    If applications are not downloading to your iPhone, try the suggestion from this discussion thread first:
         App updates won't download on my iPhone, they just say waiting.
         https://discussions.apple.com/thread/4111336
    Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
    Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
    If the apps still do not download, try these steps next:
    Update your device software
    Update your device to the latest version of iOS.
    Restart your device
    Turn the device off and on.
    You may find the additional steps in the article helpful as well:
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Best Regards,
    Jeremy

  • Why won't this webpage load?

    Hi all,
    I was setting up a simple non-Flash page as an alternative to the main version of a website, but it doesn't seem to load on Safari on my Dad's iPod Touch - the background appears black but nothing else appears. Is there something in the HTML that's stopping it from loading properly? The link to the website is given below.
    Thanks in advance.
    http://www.dereklunn.me.uk/apple

    Check your firewall/antivirus/security suite for settings that may be causing this. If that's not it, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
    Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
    If you need support for one of your add-ons, you'll have to contact its author.
    If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

  • Why won't my Playlist load onto my iPod Nano

    Hi, I have been given a 1GB iPod nano as a present but being computer iliterate cannot figure out how to put music from iTunes on the iPod. I have, using CD's & some songs from iTunes Stores built a playlist of my favourite tracks. However, although my list has 95 songs on it, it will only load 22 of these onto my iPod. What am I doing wrong !! I am using iTunes 7.02 so have the most up-to-date software but don't know why I can't get the rest of my songs onto the iPod. If someone can tell me in english how to do this, I would be most grateful ! I have also tried deleting the songs from the iPod and starting again but iTunes won't allow me to delete these either! Thanks
    Time   Windows XP  

    Hi, thanks for you reply. I thyink I have included the info you wanted!
    In iTunes under the import tab, it says:
    On CD Insert: Ask to import CD
    Import Using: AAC Encode
    Setting: High Quality (128kbs)
    Details: 64 kbps (mono)/128 kbps (stereo)
    underneath this, the 1st 3 boxs are ticked.
    When I right-click on some of the songs in itunes here is the response:
    1 of the songs that did load onto my ipod (orignally on my old MP3 player):
    Size 2.2MB / Format MPEG-1 , Layer 3
    1 of the songs that did load onto my ipod from a CD:
    Size 3.1MB / Kind AAC Audio File
    I purchased 2 songs from iTunes - neither of which went onto my iPod, Here is the info for 1 of these:
    Size 3.5MB / Kind Protected AAC audio file
    1 of the songs that did not load onto my ipod from a CD:
    Size 4.5MB / Kind AAC audio file (I copied 3 songs from this particular album and 1 went onto my iPod but this one and another did not.)
    I never had this problem with my old MP3 Player. I presume there is a way around this with iTunes ?? Otherwise, will be reverting back to my old MP3 !
    Time   Windows XP  

  • Why won't my podcasts load to my ipod

    I reset my ipod a week ago and now the podcasts won't load.  The podcasts are visible in the iTunes software and when I press sync it looks like there are loats more things going to be loaded, but then the graphice at the bottom of the iTunes page goes back down again and won't load the stuff.  The items are all ticked in the iTunes dialogue, so i don't understand why they won't load.  I tried iCloud but went back to the pc loading as well but can't see how that can make any difference.
    Anybody?
    Skeerwud

    You said "Then when you run an update it just goes back as it was. Any ideas?" What does this mean?
    You can only sync apps from the one syncing computer you can have.
    Did you setup the iPod via wifi?
    Have you tried restoring from backup on this computer/iTunes library?
    The app assume the apps are compatible with your iPod

  • Why won't my browser load?

    Hello. I hope someone can tell me what is wrong with my browser, because it's been doing weird things. Since yesterday, my browser has been loading without the address bar. I'll hit Command T to access Top Sites in another tab. The space where the address bar is supposed to be is blank. The Top Sites are there. When I click on a page, the browser gets stuck and will not open the site. Or it will access the site, but the page is dim and frozen. I have to restart my computer to get the browser working again. It's happening frequently since yesterday. I've never seen my browser malfunction like this before. Please tell me what is wrong? I have attached screenshots of the problem. Thanks for the help.
    FYI, I was informed months ago that Apple won't be sending me software updates anymore, so my browser has not been updated since a year or maybe more.

    As you are running Leopard 10.5.8 that would be Safari 5.0.6?
    Yes, no further updates for Leopard, and if yours is a PPC iMac that is as far as it can go. If it is an Intel iMac you could upgrade to Snow Leopard.
    Try deleting Safari's Preference file from Home/Library/Preferences, then repairing permissions, then rebooting.
    Reset your Safari preferences, such as the toolbar etc. OK now?

  • Why won't office 2011 load on my new macbook? I get to about 8 minutes left and the installation stops and it tells me to exit out of safari...but safari is not open.

    My macbook pro won't load on Microsoft office 2011. every time I try it gets to about 8 mins. left and tells me to close safari...but safari isn't open. how do I load this software?

    Office for Mac Support | Office For Mac

  • Why won't my computer load my homepage on start-up, which is the sign-on page for "gmail", after up-grading to Firefox-6?

    Upgraded to Firefox6 a week ago when "suggested" by pop-up screen. Since then, computer will not open gmail using Mozilla but will access it through IE. I get the following message:-
    * The connection has timed out
    * The server at www.google.com is taking too long to respond.
    * The site could be temporarily unavailable or too busy. Try again in a few moments.
    * If you are unable to load any pages, check your computer's network connection.
    * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web
    What is the problem? Anything to do with "incompatibility with Microsoft and/or Google" - again?
    I can access all my other regular sites through Mozilla.

    Apple's Wireless Diagnostics may supply some additional helpful information.
    To use it, hold an option key while you click your Mac's Wi-Fi icon, and choose Open Wireless Diagnostics...
    The following authentication dialog will appear:
    Authenticate with your Admin password, then click the Continue button in the following:
    The network analysis and diagnostic tests will take several minutes to complete:
    When it completes, if your wireless network is functioning properly the following will result:
    If something is amiss, supposedly the results will be different and you will be presented with helpful information.
    Assuming your connection is "working as expected" select Continue to summary and click Continue:
    Ignore the pre-populated text field, which is provided as a place for you to type in additional information should Apple ask for it in the course of obtaining technical assistance from them. Apple has no way of knowing where your router is located in your home, and certainly doesn't know if you even have an upstairs bedroom closet.
    Click Continue.
    The next step will also take a few minutes:
    When it finishes, you will be presented with a summary that may or may not be useful to you. Let me know if it is.
    The WirelessDiagnostics-xxx.tar.gz file deposited on your Desktop can be dragged to the Trash, or you may wish to expand it and examine its contents. It's up to you.

  • Why won't my macbook load Facebook?

    My macbook has quit loading one specific page - my facebook page. It loads any other page I try. It just won't load facebook. How can I get my macbook to load my facebook page again?

    Test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
    Sometimes the cause of the problem may be an outage in Apple's network, in which case none of the steps below will have any effect. You just have to wait for the outage to be fixed. That should rarely, if ever, take more than a few hours.
    Step 1
    Sign in to the App Store by selecting Sign In from the Store menu. If you're already signed in, sign out and then sign in again.
    Step 2
    Log out or restart the computer.
    Step 3
    Remove or disable "LittleSnitch" or any similar third-party software that blocks outgoing network connections according to the developer's instructions.
    Step 4
    Start up in safe mode and log in to the account with the problem.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    After testing, restart as usual (not in safe mode.)
    Step 5
    If possible, connect to a different network and test.
    Step 6
    There are reports that resetting the PRAM may solve the problem in some cases. I can't confirm.

  • Why won't my movie load?

    Why can't it load?

    What do you mean by load?
    What is the format of the movie?
    Where did the movie come from?

  • Why won't my OS load on my new HD

    My computer started locking up on certain programs, then just got the spinning icon.  Rebooted, nothing.  Ordered a bigger hard drive, could not load OS on it or restore from TM back up. TRIED EVERYTHING several times...  Finally got the OS to load by putting the new hard drive in my dock also got my TM restored by using a SATA/IDE cable.  Once I put the HD back in the lap top.. everything was moving very slowly.. if I could get things to open or work at all.  Took the HD back out, hooked it up with the SATA / IDE cable, booted from that.. and it works like a champ.  WHAT could be wrong with this laptop????  Going to take it in to the Apple store if no one can suggest anything! I've been working on this for 2 days and nights.. uuuuugh! Oh this same thing happend last year as well, thinking I might have a lemon!

    Pix Chix wrote:
    Hi tjk,
    I am running the lastest update.  Not sure why that version ended up on my post..   PLENTY of free hard drive space... I finally took the lappy to the Apple store, seems I had a bad ribbon cable to my hard drive.  However, that was bad LAST year, before I even got my liitle paws in the case.  I had the same trouble last year.
    Hooray.. now my customers can stop asking me when their photos will be posted!  thanks for your suggestions!
    You're welcome. Once the update and HD free space questions are out of the way, that was a prime suspect. As I said, these cables/connectors are known for being flaky, so try to keep that in mind if anything like this happens again, whether tomorrow or next year. Curious, did they charge you for replacing it?

  • Why won't a page load unless I move the cursor

    I click on a site or push enter. the page starts to load but then it stops. If I move the cursor the page resumes loading

    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • Why won't youtube videos load on my mac?

    I recently purchased a macbook pro with retina and i can't seem to be able to watch youtube videos. The problem is not all the plug ins and everything, I have all of those, the problem is that they won't load. Maybe a few seconds of the video will load and then it will stop to buffer. My internet connection is perfectly fine considering I just watched several movies streaming on Netflix and websites have no trouble loading. Sometimes putting videos in their lowest resolution works but I have this nice and fancy retina display and I'd sure like to utilize it. Any help?

    1.  Enable Plug-ins
        Safari > Preferences > Security
        Internet Plug-ins >  "Allow all other plug-ins
    2. Check  whether you are currently  in  YouTube HTML 5 trial.
         http://www.youtube.com/html5
        At the bottom  left of the page  uncheck the box for
       "You are currently in the HTML5 trial".
    3. Reset Safari / delete cookies.
        Click Safari in the menu bar.
        From the drop down select "Reset Safari".
        Uncheck the boxes next to all items.
        Check the box next to "Remove all website data".
        Click "Reset".

Maybe you are looking for