Why won't Verizon email transcripts of live chat sessions?

Could it be to make promises and not keep them?
BINGO.
You just lost another loyal customer.

I'm pretty sure that there's a small icon of an Envelope toward the top of the chat window that you can click to have a transcript sent to you.

Similar Messages

  • Why won't my emails update between my devices?

    why won't my emails update between my devices?

    That's not the issue though.  I have all that already set up.  It's just for my hotmail account.  I have another account that works fine.  It's just annoying to have to see all the same stupid emails on every single device, and then in my hotmail account as well.  Aren't they supposed to be syncing with one another?

  • Why won't my email work on my new iphone 4.  I have input all the correct info but can't seem to send emails.?

    Why won't my email work on my new iphone 4.  I have input all info but can't wsend or receive?

    Hey briannagrace96,
    Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
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    http://support.apple.com/kb/ts1363
    You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
    Try the iPod troubleshooting assistant:
    If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
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    Restart the iPod Service
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    Empty your Temp directory and restart
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  • Why won't verizon sell me an international data plan for my new iPad?

    Why won't verizon sell me an international data plan for my new iPad?

    Thanks for your response Meg. Verizon is definitely not customer friendly.  I do have the monthly prepaid domestic data service that I subscribed to from my iPad when I bought it a few months ago.  They didn't advise me of any other available plans at the time.  You are correct that they are now saying that in order to get an international plan I need to cancel my current monthly plan through one Verizon department (and abandon any remaining data mb) and then subscribe to a contract plan (handled by a different verizon department).  But here's the catch: in order to get international service I need to be a contract customer for six months (which doesn't help me as I am going to Europe next week).  Of course, if I had bought an ATT iPad I wouldn't be shut out like this since their monthly international plans are readily available through the iPad at any time.  I feel that Apple and Verizon should not have touted the new Verizon iPad as comparable to ATT's internationally (which they did) without fully disclosing the hoops one has to jump through.  

  • Why won't Verizon return a phone to a customer if it was damaged during returned shipping BUT will charge you for it  $300   .... I would like the phone back and repair it...

    why won't Verizon return a phone to a customer if it was damaged during returned shipping BUT will charge you for it  $300   ....
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    they lie say they cant... when they actually can... it is just a policy they have that says CANT.... 

    Standard operating procedures.  All about the Benjamins baby. Don't send a damaged phone for warrant claim if that's what happened file an ins. Claim or have it repaired.

  • Does Verizon not have a live chat option for customer service?  or a phone number?   I'm having a heck of a time trying to find how I can contact them

    Does Verizon not have a live chat option for customer service?  or a phone number?   I'm having a heck of a time trying to find how I can contact them

    As taken directly from the VerizonWireless website.
    (and I am not a chat or customer service agent, I just hang around here too much)
    CHAT:  Contact Us | Verizon Wireless
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  • Why does my Verizon email address book use 'Nickname' as key sorting field ?

    I'm a new Verizon email user and have just created my Verizon email address book from my Microsoft Office Outlook  (not Outlook Express) Contacts file, using the TrueAssistant application that Verizon provides for folks moving to Verizon from another email ISP. Earlier, a  Verizon Tech Support chat-line staffer assured me  it was NOT possible to move my email contacts from Office to the Verizon address book; I guess he wasn't familiar with TrueAssistant.   :-( 
    The conversion seemed to go over fine, but when I then looked at my newly-created Verizon address book,  in every case  the last name of each contact was stored in the 'Nickname' field , and the first name was completely missing.  When I manually replaced some of the first names in their proper fields and removed the nicknames, the application didn't know what to do with the contact.
    Has anyone else had this problem in using TrueAssistant to move contacts from Outlook into Verzon's email address book?
     Is it  even possible to see both the first and last names in the display of the Contacts file (or any sub-Group)? And if so, how do I do it? I don't see any way to specify how I want to display t address book entries. Would appreciate some help. Thanks and Happy New Year!
    Shaynemdank
    Solved!
    Go to Solution.

    I've never used the TrueSwitch software, but I've never had to. You can export your contacts from Outlook, Outlook Express, etc. into a .csv file and import them directly to your verizon.net account. If you log into your verizon.net account and go to your contacts list there's an Import Contacts button.
    If you need any assistance with that process let me know, I can try to provide a step-by-step for your client.
    As for sorting by name, this functionality does not appear to be available in the "Basic Interface" of Verizon's webmail. Switching to the "Rich Interface" causes the name to be displayed in a Last, First format and sorting by name is an option.
    Hope this helps!
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Why won't the email I delete from the inbox delete from Verizon server as advanced setting says it will?

    Why doesn't the "remove from server when deleted from I.nbox" not do it on my Verizon server?

    This will only occur if your mail server is an IMAP server. What do you have?

  • Why won't verizon  stores honor upgrade transfers?

    I ordered an iphone 5S using a transfer upgrade from one of the lines on my account online. I chose to pick the phone up at a local Verizon store. I received confirmation texts and emails. Arrived at the store for the usual wait and run around...30 mins. The salesperson pulls up our account and tells us they won't honor transfer upgrades. Cindy said I had to just go back and change the delivery instructions. NOTE: We did one two weeks earlier at the same store having initiated the order online. My son picked his up with NO problems. I drive back home get back online only to see the image of the phone grayed out with the message "waiting to activate.." Digging further the order is not even in my history. I then initiated CHAT with Tierra with more time wasted and no results. I gave her the online order # and she couldn't figure out why it was no longer there. Thanks, Cindy! Tierra said I now needed to call customer service. First guy was no help. He forwarded me to Shelby (removed) who finally got somewhere. She reordered my phone, tried to talk to someone at the Verizon store and stuck with me until she could help me. If I had a better choice for coverage in the area where I live I would switch in a heartbeat.
    Where is it stated that physical stores won't honor transfer upgrades? Verizon stores really are a horrible experience. I will continue to write reviews and spread the word. I know that Verizon won't really ever help me.
    Rep ID removed as required by the Verizon Wireless Terms of Service.

    Ann if it's not available to everyone why is the new $20 price CLEARLY listed in their FAQ? It seems Verizon needs to train it's employees better.
    DEVICES
    Monthly Line Access
    (per device)
    Smartphones
    $40
    Save up to $25 off Monthly Line
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    Basic Phones
    $20
    Verizon Jetpack
    USB Modems
    Wireless Home Phone
    LTE Internet (Installed)
    4G LTE Broadband Router
    $20
    Tablets
    $10
    Connected Devices
    $5

  • Why won't Verizon try or even acknowledge our plea to get DSL??

     Myself and others in my community have been fighting with Verizon for years now trying to get DSL. If you drive 3 miles down the road people have DSL. We have satellite and I can't even express to you how slow and expensive it is. Try watching a movie on netflix and it not play. Try playing a game on facebook and it not even load. Look at pictures on the internet and it won't even load a whole picture. It's pretty much the speed of dial up with a 15gb allowance a month that you pay 90.00 for each month to be disappointed over and over. Everyone on here is complaining they want these upgrades and whatever else and all we want is to have a decent internet. None of us would care if we had to pay more than what other people had to because we want it so badly. We have called other internet providers in the area and nobody can do anything because this is Verizon territory. It is Verizon territory and Verizon refuses to acknowledge or even try to extend it out here. I'm willing to do whatever it takes for Verizon to come out here and get us service. If they are going to own the area then it's their duty to provide us with the service we deserve. It's 2014. You have companies trying to get wifi on airplanes. Why can't we get it 3 miles away???? I will not give up on this. I will continue to contact Verizon every single day until they do something. I will do a petition if I have to. I will do whatever it takes. If I have to get everyone in my community to do the same I will. This has to end and Verizon needs to step up!!!!

    If you were in Verizon's shoes, what would do you think it would take to decide install a new service in a given area?  Remember, they have shareholders to answer to when making such decisions.
    If you can answer this question in a way that makes financial and regulatory sense to Verizon, you may be able to get what you want.
    Good Luck.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Why won't Verizon Messages app work on phone with Wi-Fi only?

    I've successfully downloaded and installed the app from Google Play on a phone of mine that I only use wi-fi on.  There is no cellular service to this particular device.  It's set to airplane mode, with wi-fi on, essentially making it a 4.5 inch tablet, or like an android equivalent to an iPod touch.  When I start the app though, it displays the screen shown in the included screenshot, and won't let me connect to the service, despite the fact that a wi-fi connection is present.  I've seen that this is an issue that some others have had.  I have Verizon service with my main phone, I'm not sure why the app that supposedly lets you access your texts via wifi will only do that on tablets or phones with cell service.  Is there any way to get this working? Will there be any updates to allow the functionality that I'm looking for?  I've read that it was present at one time, so why the change?

    According to the Verizon website you are wrong.
    Verizon Messages - Verizon Wireless
    It states "
    Use Wi-Fi to send and receive messages on your smartphone, tablet, PC, Mac and web browser"
    I find personally that you are correct, is the website designed to mislead us? it is the same on the play store for google.
    The difference is not just in one place, it is everywhere it is advertised. So it was meant to work but to charge customers the function was removed is my understanding.

  • Why won't my email inbox mail stay on my iphone?

    My mail account is bellsouth.net (i.e. AT&T Yahoo). I'm not a techy, so need some help and cannot find the answer after hours of digging. I simply want all my inbox mail on my phone to match my inbox on my computer...so if I have 10 emails, I want to see that on both so when I work with mail it syncs and remains the same on both. Currently, when I open up the mail on my computer (I view my mail through Windows Live Mail), it automatically removes the mail from my iPhone so my iphone show "No Mail" all the time.

    Thanks for responding. The default setting for Yahoo is IMAP, that's why I'm puzzled. Any other ideas? I thought maybe it was an advanced setting on my phone but don't see any options there.

  • Why won't my email account use it's designated signature?

    Any help appreciated:
    I have 5 email accounts in Mail, and when I create a new email or respond to an email sent to one of my accounts, the signature that is automatically selected is always the signature for my .mac account. Very annoying if you forget to change it and fire off an email with the wrong closing.
    Anyone know how to fix this?
    I've read of people having success by simply changing the account description in the main account preferences pane, but no luck with that. All 5 signatures are set up with just 1 account each, and each account only has 1 signature associated with it. Why they don't pre-populate correctly is beyond me.
    Thanks.

    Hi Rossphile!
    Welcome to Apple Discussions!
    I can tell you know for sure there is a bug or two with the signatures. You can find various posts regarding the issues. Basically you can just organize it the best you can and if you get to the point where you're doing all you can and it's still not working you might have to consider it part of the bug.
    Sounds like you know how to set it up just fine...I'm not sure what I can suggest there. And it's way past my bedtime in this part of the world! But just to let you know...there is a bug...
    Reg

  • Why won't my emails come up?

    My IPhone 5 email won't come up.  Every time I touch it, it acts like it is coming up,  then goes back to the home screen.  I have shut it down, but still doesn't help!

    There are two types of Digital Copies:
    Some DVDs or Blu Rays include a Digital Copy disc and redemption code. Movies that include a separate Digital Copy disc require this disc to be inserted into your CD or DVD drive before you can redeem your Digital Copy code. Codes can be redeemed multiple times as long as you are using the same Apple ID account used for the original redemption.
    Other DVDs and Blu Rays only include a Digital Copy redemption code and do not require a Digital Copy disc to redeem your Digital Copy code. These Digital Copy codes can be redeemed only once.
    See this article for some tips about digital copies: Transferring or downloading an iTunes Digital Copy, http://support.apple.com/kb/HT1539

  • Why won't the email to verity my apple Id sent to my email. It says it did but never does help me please.

    It won't send to my email help

    - Make sure yo look in the mail accolunt's SAPM folder
    - Try again
    - Contact iTunes by:
    Contact iTunes

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