Why won't you let me use export pdf?

I have a subscription to export pdf and now I can't use it.  Why is that?Adobe ExportPDF (read only)

Hi fatboy327185,
I checked your account and don't see any reason why you wouldn't be able to log in to ExportPDF. What happens when you try to log in directly to https://cloud.acrobat.com/exportpdf?
(If you're trying to log in from Reader, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions could make logging in to ExportPDF difficult.)
Best,
Sara

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