Why Wont Adobe Give Me My Serial Number

On wednesday I bought CS6 Production Premium, upgrade from CS5, which in turn was an upgrade from CS3. I uninstalled and deactivated CS5 before the new install. While entering my new serial number I was asked for the serial of the qualifying product (CS5). I went to my adobe account and all trace of CS5 is removed as if I had never purchased it. I contacted support and they activated CS6 for me immediately. I then asked for my CS5 serial so that I could install it on another computer but they told me that they cannot give it to me as I have no proof of purchase. I pointed out that they had just activated CS6 as an upgrade from CS5. This to me is beyond bizarre and ridiculous. I do not have proof of purchase from 3 years ago. Adobe knows that I bought it and Adobe removed the details from my account. The online representitive was courteous and helpful and acknowledged that I bought CS5 but could not give me my serial as he was constrained by Adobe's rules.
Atrocious treatment of paying customers.

No one here is going to be able to resolve this for you, although maybe one of the employees here can pursue the right channels to give your issue the attention it deserves.

Similar Messages

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    hs0816
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