Why wont adobe premiere elements accept serial number ?

tried to install premiere elements but rejects serial number. any body help please ( yes it is a legal copy)

hs0816
What version of Premiere Elements are you using and on what computer operating system is it running?
Are you working with the antivirus and firewall(s) disabled.
This is not Adobe. Rather user to user. If problem persists, then Adobe is the only one who can help you.
Please try to contact Adobe via its Adobe Chat. Please click on the following link and then the Chat Panel.
Contact Customer Care
I have set the link to open to the page for
Premiere Elements
Adobe ID and Signing In
Adobe ID, Sign In, and Account Help
and the display of the Chat Panel that you click on.
I am never sure if the web page set will hold. If it does not, you will have to navigate to the Chat Panel using the above topic titles as guides.
Adobe Chat has been on and off and on again for a long time now as it undergoes updating. At this very moment, the Chat Panel is available
through the link cited. I checked. If you find it otherwise (Ask the Community the only choice), wait and try again to see if the Chat Panel choice
has reappeared..
Please let us know the outcome.
Thank you.
ATR

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Atrocious treatment of paying customers.

No one here is going to be able to resolve this for you, although maybe one of the employees here can pursue the right channels to give your issue the attention it deserves.

I have a 19 digit Adobe Photoshop Elements 12 Serial number. It should be 24. Any help with this?

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Where are you looking for the serial number?
If you have the disks, the number commencing 1057 is usually inside the packaging. It’s necessary to pull out the white inner box.
If you purchased this some while ago and the product, the serial number should be in your Adobe account. Click on the red Adobe logo (top left on this web page) sign-in with your Adobe ID (email & password) and choose Manage Account. You should be able to browse your purchase history and registered products.

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I bought Adobe Premiere Elements 11 from Amazon a few days ago because APE12 is not compatible with my computer, plus, I liked 11 when I tried it. I started to load the program into my computer, but when it asked for the serial number on the box, it said it was invalid. The customer service rep I was talking to said she'd look into it and it would take 3-4 minutes, but that was an hour and a half ago. The program is new (according to the sticker on the box), so I don't know what's wrong. I have a feeling I was took. Does anyone have any insight?

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DressageVid
Looks like John closed your new thread on your Premiere Elements 10 installation issues and did not leave a referral link to this prior thread.
But, I hunted for this prior thread and found it. Perhaps John can reopen your new thread that he closed long enough for him to insert a referral link to the one we are in now?
But, moving forward....
Does the situation still exist at this time where your serial number as displayed at Adobe for your purchased Premiere Elements 10 is being
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Why does Adobe Premiere Elements 11 download my videos to my computer so slowly?

Hey guys, I have been using Adobe Premiere Elements 11, for quite some time, and I noticed that its download speed is as slow as a turtle. I know it is not my download speed, because when I download files from the internet, or games, it goes as fast as anything. Just so you have more information, I will tell you have my recording/uploading process goes. First, I record the video (Using Microsoft Expression Encoder 4 Screen Capture). Then, I would send it to my video encoder. (Microsoft Expression Encoder 4). I would then encode the video, and send that output file to Adobe Premiere Elements 11 for further editing and to download it to my computer. Now, everything up to this point takes maybe 30 minutes. But when I get to Adobe, it takes more less 3 hours (give or take a few minutes). Finally, after all that waiting, I upload it to Youtube, which takes about an hour or so. My problem is Adobe is taking far to much time to install/download the video. And as a result of that, I can only put out about a video a day. Is there any way to speed that up, or should I just get a new editing software? All feedback, and help is greatly appreciated.

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The typical ways to introduce media into Premiere Elements 11 is via AddMedia which puts the source media into Project Assets and from there you drag the contents to the Timeline Expert view edit.
These would be your choices.
You say that you used Microsoft Expression Encoder 4 and a picture from Photoshop Elements 11.
Given that you are doing screen captures with Microsoft Expression Encoder 4 and you have a photo from Photoshop Elements 11, but how are you introducing them into Premiere Elements 11? At the same time that we are looking into the how, we need to look into the what, especially for the screen captures. The video and audio formats and file extension among other things are important to the Premiere Elements workflow.
So, again I would ask you to offer answers to what I had asked
I am assuming that you are talking about the time it takes for the video to import into Project Assets for you to drag to the Timeline. Are you observing any indexing and/or conforming going on (bar at bottom right of Expert view interface) during this 3 hour await time?
Among other things, what are you using for Add Media and to get to Project Assets? And, the usual drill, what are the properties of your source media, including size and duration, video and audio compression, file extension, etc.? By comparison what is the size and duration of those Internet games et al. that seem to be transferring to your expectations?
Is this one of those issues where "it never worked before" or "it worked before but not now" specific to Adobe files of the size and duration and properties that you are focusing on?
I see the answers to all of the above as expediting the matter to get your concerns addressed.
Please review.
Thank you.
ATR

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I would look for some means of contacting someone relative to the Education Exchange. I have no familiarity with it myself so I can't direct you anywhere, but maybe they have their own contact links or forum for discussion.
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I realize it's my fault I misplaced the packaging. It's also at least partly my fault that I didn't realize the two disks were separate and needed two serial numbers needed to register. Still, Adobe support'a chat is unwilling to help me register this legitimately purchased product that I can prove I bought because I bought it from Amazon, which they say isn't an authorized seller.
Do I have any other recourse to register and use this legitimately purchased product?
Thanks for any help.
Tom

Thanks to all of you who responded. You should all work for Adobe because your customer relations skills are greater than those of the person I spoke to on chat about this issue.
Maybe I should have known, but i didn't have to know that I needed two serial numbers. Both programs installed just fine. I registered Elements the day I got it and established an Adobe ID and password. I had a previous version of Elements and don't remember if I established the password at the time I registered my first or second version.
Elements 11 ran very slowly on the old computer. I tried to start Premiere Elements but it ran even more slowly than Elements did and since I had no videos to edit, I abandoned the process, thinking one registration was all I needed and that I could return to Premiere Elements when I had some time and some video to edit. I didn't get to a registration screen on Premiere Elements and I figured one disk, one password. Maybe I should have known, but I didn't and as far as I got in the process, nothing explained it to me.
Next, and clearly my mistake, I misplaced the packaage with serial number information on it.
That was a year ago. This week, I got a new computer. I installed both programs. Again, no problem. I was able to recover the serial number for Elements 11 and register it on my new computer. The only painful part of that process was how long it took to get on chat with a representative who was helpful. Elements runs faster on my new computer, so I started Premiere Elements. It also runs faster on this computer, so I got to the registration screen and tried to register it using the serial number I had just recovered. Having reached the registration screen for Premiere Elements for the first time this week and tried to register it was when I discovered that I needed two serial numbers for one disk.
I'm trying not to disparage the second person I reached on chat, but he or she did suggest that I should return year-old software I've been using and no longer have the original package for to Amazon, since Amazon is not an authorized seller of Adobe products, and rebuy it from an authorized seller. Whether the person on chat was stupid, I can't say, but that answer certainly was. They said they were unable to help me because Amazon is an unauthorized seller. That does imply that I could be helped if I bought it from an authorized seller. Does buying from an authorized seller make a difference? If it does, how was I as a first-time customer supposed to know that it's bad to buy from the world's largest retailer?
Since chat person #2 implied the reason I couldn't be helped is that I bought from an unauthorized seller, that also implies I could be helped if I bought it from an authorized seller. I have the disk (and the Mac disk too) and can prove I didn't pirate it or even buy it used, so I hoped someone could help me to register Premiere Elements now that I have a computer that will at least let me start it and can get to the point where I know it needs to be registered under a second serial number I once had, but can no longer locate.
All three of you are telling me no. It makes me feel bad that there seems to be no way for me to recover from an error I made that I think was a reasonable error to make. However, all three of you told me no without condescending and in a much nicer tone than chat person #2 and all three of you responded quickly, unlike Adobe chat. So, I do feel good about coming here and thank all three of you for your time.

Premiere Elements 12 serial number not be verified

If I want to install adobe Premiere Elemnets 12 comes ofter the entry of the serial number, the massage: The serial number could not be verified. Contact the support. Why? How i can install it?

I have the same problem. And the Adobe contact by phone (Portugal) or [email protected] does nor work. VERY BAD SERVICE TO CLIENT!

Photoshop Elements 12 & Premiere Elements 12 serial number.

Hi,
The combined Photoshop Elements 12 & Premiere Elements 12 DVD package that I have bought does not have a serial number that will work to install the software. The serial number on the box does not have enough digits (it has 18), there is no insert card, and the envelopes containing the DVD's have no numbers at all.
Can anyone help please?
Thank you
Tom

It was an Amazon purchase - I checked the receipt but Amazon haven't supplied any kind of code for it. I was hoping it would be on a sticker on the DVD sleeves like the copy of Lightroom I bought, but these are just blank sleeves. Maybe a batch has got out without the numbers in there.
I have talked to Amazon and they are sending me another box tomorrow, so I will see if that one has a serial number or code. If it does not I will have to return it and try a download instead.
Thank you both for your responses, I will let you know how it goes ...

I lost my Premiere Elements 7 serial number!

I recieved this as a gift when I was very young, and I am not even sure I registered it, as it does not show up on my account. This product was my first Adobe product of 2 (Photoshop Elements as well), and I decided to break it out again!
Since, I have bought a new computer, of course I need to download again; however I cant without a serial number! Please help!

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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ilikepike7
Premiere Elements 12 on what computer operating system?
There are two types of rendering in Premiere Elements - Timeline render which is a preview thing to get the best possible preview of the Timeline content as viewed in the Edit area monitor AND render in the export sense of the word.
I am assuming that you are asking about render in the export sense of the word.
1. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 12? If not, please do so.
Also go to Publish+Share/Computer/QuickTime and see if you have presets there for QuickTime.
2. Are you running Premiere Elements 12 from a User Account with Administrative Privileges and also with Run As Administrator applied via the desktop icon for the program.
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Thanks.
ATR

Why wont adobe premiere elements accept serial number ?

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