Why wont Apple help?!?! (songs gone?)

I'm an owner of two ipod's (one 4gb Nano, and 60gb First Gen). I'm a music producer and use my 60 for pleasure and Nano for work.
I recently updated my iTunes to the new version. Updating my 60 was no problem. When I went to update my Nano, it read it as corrupted and told me to restore it. I disconnected it and saw that all of my songs were gone, but the memory still shows the missing gb's that I was using before the attempted update. I'm not sure if the osngs are still on there and don't want to restore if they are there somewhere. I had no problem updating it the day before I downloaded the new version of iTunes.
I called Apple, was on hold for 45 minutes and when I finally got in touch with someone, they told me I was not able to be helped by phone and was told to visit the site.
I've scrolled through many pages on this forum and have found that many of you are going through the same problem as I am, but nobody is replying to the posts to help.
It annoys me because Apple has no problem taking hundreds of dollars from us for their products, but when there is a problem, they want nothing to do with us.
All I ask for is some help.

You may first be able to retrieve the songs before you restore the iPod, then reload them afterwards.
Music from iPod to computer.
You don't keep a back up of these songs?

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Firenzo wrote:
Why wont apple accept the fact that 4.0 is for iphone 4 and not for 3gs?
Because it works beautifully in the 3GS, with better battery life, faster operation and some great new features.
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Why wont Apple help?!?! (songs gone?)

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