Why wont my free trial download?

I am attempting to download a free trial of illustrator and all it says is "illustrator is downloading now". it has been like this for a while and i'm not sure what to do.

Some additional points of reference are:
1.Troubleshoot Creative Cloud download and install issues
2.Troubleshoot CCM Applet installation and download
3.http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Regards
Rajshree

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