Why wont my pre ordered movie download

i preordered Les Mis. but it wont download it just shows the moving blue and white stripes

Are you getting error message or the installation process stuck at 42% without any error ?
Are you using Windows computer or Mac ?

Similar Messages

  • Why did i pre order an album weeks ago for it not to download it !!!

    Why did I pre-order this album so I can hear it as soon as it came out but I'm all over apple trying to figure out why the heck it won't download!!!! Thats completely asinine and I'm highly upset it, if this problem isn't fixed by morning further action will be taken. This phone cost to much to have any petty flaws, like really why couldn't I have just waited until i woke up the next morning to buy it if this was going to be such a Hassle. This is a conundrum and i don't appreciate having to wait all this time to listen to an album I purchased weeks ago. This is a flaws you all should have fixed LONG AGO ! -.-

    I feel your pain but there's no-one here from Apple to hear this.  It's a user-to-user forum.
    See if the "More LIke This" posts offer any help

  • HT1918 How do I cancel a pre-ordered Movie??

    How do I cancel a Pre-Ordered Movie??

    Try the "Check for Available Downloads" under the Store menu in iTunes on your computer, or the Downloads at the bottom of the screen in the iTunes app on your iPad. Your order should appear there.
    Regards.

  • What are the perks to pre-ordering movie rentals in the itunes store?

    What are the perks to pre-ordering movie rentals in the itunes store?

    You can purchase music using multiple accounts within the same Windows profile & using the same iTunes library. I think when you log into the store it remembers the last account name used, but provided you don't let it remember your password then you have the opportunity to enter the correct details for each purchase.
    If you're going to place these purchases on your respective iPod's the following may help.
    *How to use multiple iPods with one computer*
    The Apple support document How to use multiple iPods with one computer suggests a number of ways. I use method two (Sync with selected playlists) with a slight twist. Rather than regular playlists I set the grouping field to indicate which users should receive which tracks and create smart playlists based on the content of this field.
    e.g.
    "Alice's Tracks" is "Grouping contains Alice" + "Kind contains audio"
    "Bob's Videos" is "Grouping contains Bob" + "Kind does not contain audio"
    Tracks that both Alice & Bob want on their iPods have the grouping set to "Alice/Bob"
    etc.
    I currently manage our family's five iPods using this system, each getting a different selection to suit their tastes and the capacity of their iPod. An advantage of using the grouping field is that it is stored in file tags (for non-wav audio files anyway) so that it is relatively easy to recreate the playlists should the iTunes library get trashed. Also useful if you move files about manually as playlist membership is preserved when you delete & re-import the tracks.
    tt2

  • Why does iTunes freeze when movie download is processing and it will not restart the download but yet it billed my acct for payment already?

    Why does iTunes freeze when movie download is processing and it will not restart the download but yet it billed my acct for payment already? It has been a week now and still not done processing. I get an error message when I try to restart the download.

    What Windows version?

  • Where is the pre-order movies tab in iTunes Store on iPad running iOS 8.1.2

    I am trying to find the Pre-order movies tab that existed BEFORE IOS 8 that allowed you to preview upcoming movies that would be released in the next few weeks. Since IOS 8 it has disappeared...or I am blind as a bat and can't find it. Anyone have a clue if it still exists or it was a casualty of IOS 8
    i am using IOS 8.1.2
    Thanks

    Thanks for the quick reply. I did check your suggestion but that sorts the current movies that have been released not the upcoming ones.
    Here is an example: The movie "Fury" is being released Dec 30th. On the MAC iTunes (Yosemite) you can go to Movies-Pre Order Movies and look at Dec 30
    On the iPad you have to search for the movie by name and not go to a tab that shows you ALL the movies being released on Dec 30
    I do appreciate your help.

  • HT201272 My iTunes pre order want download, error 5002

    My iTunes pre order want download, error 5002

    Hey Alexis206,
    Welcome to Apple Support Communities! I found this featured discussion, looks like someone else had that same error message in iTunes and the following steps helped them:
    iTunes Store Error message 5002
    https://discussions.apple.com/thread/4852016
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account.
    Change your country if necessary
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    Have a good one,
    David

  • Pre-order movies - Why no invoices and proof of agreed payment?

    I pre ordered a movie to save some money..  (14.99 vs 19.99) then the day comes when it comes out and my invoice says its 19.99.
    Upon doing a little research, I realized, I never got an invoice of my pre-order showing the amount I actually pre-ordered for. Then, looking at my account page to check my pending pre-orders, they only show the movie and a cancel button.
    You really don't get a confirmation how much you agreed to pay until the movie is out and ready to be downloaded. (Day you are actually charged)
    This is the first time, I am not happy with Apple..
    In my opinion you SHOULD confirm via email the person's pre-order and the amount he or she agreed to pay at the time of ordering. If you go and change the prices on me, why should I bother to pre-order anything? Smartly you leave the customer with no records, unless he or she takes a screenshot. (Which I now did and I have a little database to reference) If I am wrong, please advise why we don't get an invoice etc.. I would love to be proven wrong here. Especially, since I am a HUGE apple fan and this is the first time, I am truly disappointed and have the feeling of being duped. (Something Apple never had to stoop to, since the products speak for themselves)
    Thoughts?

    Hi Gail,
    No worries, I appreciate you taking the time to reply.
    I was more hoping for someone at Apple to reply and advise on this "invoicing system" .. as well as raise the issue to other customers.
    Amongst my remaining 4 pre orders, I have one, of "Interstellar". By the time I figured out that I am actually charged more than I recall paying for at the time of my pre order, the charge went up to 19.99. When I placed the pre order, I am fairly certain it was 14.99. No proof at this point and of course, I can go and cancel that pre-order. But I would also cancel the original price I purchased this at. If only there was some way to track it. (that somewhat the reason why i started the post) All other pre-orders, I went in, clicked the purchase button and took a screenshot of the popup that notifies me that I already purchased the item. Thus, proving the purchase as well as showing the price in the background. (while it is at 14.99).
    Anyways, I am probably making that sound more complicated than it needs to be.. still, the question remains.. how do I or other customers know what they paid for in a pre-sale? Once the item is out and the movie confirmed as purchased via invoice at the date of release, there is no going back.. no returns and at the same time, the customer can't proof a thing. (nor would I want to then get into a "he said, she said" situation with apple)
    If I don't get some sort of resolutions, pre-orders will simply not be worth it. I don't want to fight each measly charge via screenshot proofs etc..
    Sadly as I am moving to a complete digital movie library for all my purchases, this really is something I would love to get resolved. My library is far to big, to suddenly start moving to an amazon digital library.

  • Why should i pre-order a movie?

    What are the reasons behind pre-ordering a movie rather than waiting for its release?   If you pre-order, does the movie automatically download into your iTunes library upon release?

    I have no idea why you would do this.

  • Why can't I get my pre order to download on my iphone?

    I downloaded some pre ordered music to my mac this morning but I cannot get the music to show up in my purchased items on my iphone so I can download it there also. I'm at work and cannot sync my phone with my work computer so I would like to redownload the music directly to my iphone. The account is the same so why can't I see the music in recent purchases? Any help would be greatly appreciated!

    I have same problem....I get 'paused message not enough memory'.  .deleted stuff  have plenty of memory..still getting message.  Searching for suggestion???

  • Why hasnt my pre-ordered Springsteen album downloaded yet?

    I pre-ordered this 3-4 weeks ago and it should have downloaded at 12:01am today, it's release date. Instead, here I sit more then 16 hours later and nothing. Whats up? Whats my incentive to using pre-order?

    You may want to read the post from BluesyGirl on the following thread concerning the response from the store about the delays on the Springsteen pre-order. It appears you may be waiting awhile. This is why I went out & bought the CD today.
    http://discussions.apple.com/message.jspa?messageID=5487345#5487345

  • HT1711 why doesn't my itunes pre-order album download?

    I pre-ordered Marc Anthony new Album and I can't seem to have it download.

    Hello dalmasi,
    I am sure you are eager to listen to Marc Anthony's new album.  I recommend first trying to check for available downloads by going to Store > Check for Available Downloads from the iTunes menu.
    If the album is still not downloading, I recommend trying to download it from your list of purchases.  As long as you are signed in with the same Apple ID you used to purchase the songs, you will not be charged for the songs. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on iOS" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you are still not able to download the new album, I recommend reporting this issue:
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    You can find the full article here:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Download pre-ordered movie at midnight?

    I pre-ordered a movie that releases April 17th, will I be able to download load this movie at midnight EST?

    "When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item."
    http://support.apple.com/kb/PH1709

  • I cant download my pre ordered movie

    I got an email stating the following:
    "Your pre-order of Whiplash is now available for you to download. You can download it now or at any time in the future by visiting Purchased. "
    No matter how many times i try, it downloads with an exclamation mark next to it and i cant play the movie. Anyone know how to solve this? Thanks so much!

    @Steveyc405 and Oliver_610
    I had the same issue for awhile and I gave up on it. I just recently got up and decided to do something about it, googled it and saw you guys had the same issue. So it gave me motivation to figure it out again. Eventually I figured it out. Hopefully the same steps work for you guys. Not sure what fixed it because I tried two things before I went back to Itunes to reattempt.
    My goal was to try to delete cookies. Being new to Mac. I didnt know what i was doing. I ended up erasing my safari history before I figure it out. The second thing I did was go to Safari, Click on Safari (top right) and hit "Reset Safari..." Gave me a few options here. I selected  "Clear History, Reset Top Sites, Remove all website data, Clear the downloads window. I went back to Itunes and my first attempt to redownload a song pop up a notification that I had a preorder available to download. 
    I hope this helps you guys like it did me. Waiting 21 days for the album sucked after preordering it.

  • Can't download pre-ordered movies?

    I purchased Wreck-it Ralph and Les Misrables but now the store's asking me to pay again. I already cancelled my credit cards. What to do now?

    Hi theflapjackman,
    If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

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