Why wont my shuffle play? Also, my serial number is not recognized!

My shuffle can be connected to my computer fine, I can take songs on and off it. When I disconnect it, plug in my ear buds and hit play, the little green light comes on, but no music comes out. The light does not blink, it is just on. Even when I hit the play/Pause button again, the light stays on. (It always used to blink when it was paused). My ear buds work on other devices, so it is not them. When I tried to get help from apple, they told me they don't recognize my serial number, and yes, I gave them the right one, the one that is in my settings when I plug in the ipod and inscribed under the clip. I have already returned this once, I fear I may have to again, if I can.

Did you ever get an answer to your question? I have the same problem - the shuffle will not play and the serial number is not recognized on the apple website. iTunes recognizes the shuffle and shows the same serial number as what is on the box and under the clip. I have tried restoring the shuffle to factory settings but it still does not play. I tried registering the shuffle (using the model part number) and it says it is registered but it still does not recognize the serial number. I have no idea what to do.

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