Why wont my white N97 software update?

My software version is V10.0.012, I have been trying to update to the 11.2.012 for 3 days but without success. Can anybody tell me why this is and when I can expect my white unbranded N97 will be updated?
 Another question, I answer my calls by pressing the green light/button and end the call by pressing the red light/button. I have read on other threads users sliding the unlock or answer on the screen, I tried this a few times and found it inconsistent, how do most users prefer to answer and end their calls?
 Any advice would be much appreciated.

Thanks again mouserider, I'll just keep trying every couple of days for the software update. I would have thought Nokia would at least have the common sense to give information regarding phones that can upgrade and those that are due at a later date. Sky TV recently updated software on the HD's and they clearly made it clear that certain serial numbers would be updated first and the rest would be updated in batches. Nokia could have easily given similar information if they chose to.
I'm now wondering if I should have kept the iphone 3gs, my brother loves his ihpone and now he keeps telling me I made a huge mistake in my choice.

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