Why wont our smartphones connect to wifi?

just had our phone and bb turned on this morning, We have an iphone and huewei blaze, followed all the settings etc but just keeps saying disconnected. The phone settings are all right, seems to be from bt end. Does it just take a while or something? Oh and i have logged into account online. Dont have a working pc at the moment, just logged in on my mobile web. Is this something to do with it?
Much appreciated :-)

Hi leighleigh, 
Sorry to see this problem,
It could be channel interference from a nearby router or hub,
This link has some useful information http://forumhelp.dyndns.info/wireless/wireless_con​ns.html
WiFi has nothing to do with BT's end, only the broadband is managed by BT, they don't have any control over your WiFi,
Hope this helps,
Many Thanks,
Dominic. 

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