Why would a new 564 black ink cartridge not print?

New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

Good day to you @holb , welcome to the forums
I read about the black ink not printing for you.
If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 6510 black ink does not print;

The Photosmart 6510 prints in color ink but not in black. I cleaned the printhead, checked the ink cartridges, and even installed a new HP black ink cartridge . Still it does not print. HP wants me to spend $59 to get tech support to help me resolve this problem. That is not something I am going to do. If anyone has a suggestion, I would appreciate it.
Thank you.

Hi @sblilly
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
I need to know your Country/region, Please include your country/region in your next post. Thanks.
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Sunshyn2005 - I work on behalf of HP

Alignment failure and Black ink does not print

Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
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Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
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Sunshyn2005 - I work on behalf of HP

Office Jet Pro 8500 Black ink will not print

black ink will not print and alignment fails. I have cleaned the print heads through all levels. The colors print perfectly but black will not print. I have reset the printer, run tests pages, but still no black ink and the unit trys to align, but fails. The unit is no longer in warranty.
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Hi mariajw,
Thank you for your reply!
What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
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Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
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What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet pro 8000 not recognizing brand new HP black ink cartridge

Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.

Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Please clean the ink cartridges by following this HP document here. (Also, make sure you have completed all the steps from this document)
4) Wait 60 seconds or more, then plug the power cord back in
5) Wait for the printer to turn on completely, then install the ink cartridges
6) Try to print a document
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

564 black ink cartridges

Printer model: HP 7520Ink cartridge calls for 2 black cartridges--one regular and one XLThe black replacement cartridges I've bought to replace the smaller (regular) one do not fit the carriage. They are the same size as the XL. I've bought cartridges in two different stores and neither fits. The printer will not function without all five cartridtes (2 black, and the 3 colors).

I have this image of a Photosmart 7520 ink setup that may help -- the example image does show the photo black cartridge having the "bow tie" on the cartridge instead of the newer style tiny camera image that is imprinted on new photo black cartridges; nonetheless, the image does also show the rather "giant" larger "regular black" color cartridge that can be used on the far right. Except for the rather outsized "regular black" cartridge, the XL color cartridges are not overly large, that is, they fit in the same slots as do the regular sized color slots for the cartridge of that designated color. Reference Posts by our Provost Bob_Headrick: Photosmart 7525 and Incompatible 564XL Black Ink Cartridge Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges Please offer Kudos to Bob's Posts to show support and appreciation. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

HP Photosmart 5510 fails to print with brand new 364XL black ink cartridge

The original HP 364 'SETUP' black ink cartridge worked well and I bought an HP364XL black ink cartridge via the HP website.
I installed the HP364XL this morning, but it's failing to leave any ink on the pages.
The cartridge seems to fit OK and there are no error messages. The paper goes through in the normal way, but comes out with no printing on it. The date on the box is SEP 2014, so it's not out of date.
I've tried to find what's wrong. I've checked the cartridge is properly installed and it seems to have ink in it. I've tried printing using the black cartridge again and again with different settings, such as 'Fast draft' and 'Normal', but each time the paper emerges with no printing. The 'Supply Levels' shows the black cartridge to be about 90% full.
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This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
Black Ink is Missing on Printouts
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Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink cartridge in printer won't print the black data on paper

Product Name and Number: HP Photosmart 5514 e-All-in-One Printer - B111h
Operating System Installed: Windows 7 64-bit
Error Message: None
Any Changes Made To Your System Before The Issue Occurred: None
I went to copy data on my printer and noticed that the blank ink was fainting. Changed black cartridge
and now unable to print anything that has black coloring. Changed to a new black ink cartridge and
still unable to copy or print anything involving blank coloring. Did all the prompts on the troubleshooting
with no such luck.
Is there another trick that can be done? Would appreciate the help.
Thank you
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Hello Alex,
You could try the following troubleshooting link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&ju...
In particular, solution 6 may be helpful in your situation - print a print quality diagnostic / check that the supplies are correctly vented / printhead cleaning.
Hope that this helps.
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(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

HP Photosmart 6520: Black ink is not printing evening after installing all new ink cartidges

Good evening,
Printer has been working great since I've bought it. I replaced the black ink cartridge today because my daughter remarked that blank pages was printing ... no word doc.
Tonight I tried to print and no black ink, neither from the Printer function nor the Copy function.
Just to make sure that this wasn't a bad black ink cartridge, I went out and bought and installed all the ink cartridges and still no black ink,.
I have run the software - Clean Printheads, both steps, twice (after waiting an hour inbetween the first and second series.)
I have verified that the in flows from the cartridge.
I have verified that the vent hole on the cartridge is open.
The warranty ended on 12-31-2013.
The only time I see black ink (words) is when I print the PRINT QUALITY DIAGNOSTIC report.
Printhead removal does not appear to be user available. Any suggestions - other than buy a new one?
Gunz

Hello afcosta355,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Black ink cartridge not working after replacing

I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded. Now the black will not print. I used an original HP replacement cartridge and inserted it according to specifications. I ran a test page and all colors printed except the black so I ran a printhead clean to no avail. I wet a paper towel and touched it to the ink and it is not dried up. Help!

It is definitely a hardware problem then. Try the steps in the document below. If that doesn't work, you will need to contact tech support. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
Black Ink is Missing on Printouts
HP Technical Support Case Call Form

Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 802 Black ink cartridge not compatible with HP Deskjet 1050 Printer - J410a [Model: CH346A].

I am Sharjil Ahmed from Kolkata, India, and had bought theHP Deskjet 1050 All-in-One Printer - J410a [Product Model: CH346A] from an online shopping website www.crazeal.com on 18 December, 2011, where the product information consisted that I will be provided HP 62 small black ink cartridge HP 62 small tri-color ink cartridge along with the product. However, the box consisted of HP 61 small black ink cartridge HP 61 small tri-color ink cartridge.
I also registered my product on 03 January, 2012, and found out that the ink cartridges which are compatible with my printer are HP 802 Black ink cartridge (CH563ZZ) and purchased the same, but when i tried to take a printout a message appeared that HP 802 Black ink cartridge is not compatible. Hence I had contacted the HP service centre of our area where I was informed that the cardridges compatible with my printer is HP 61 only and the hardware of my printer does not support HP 802.
Please help as I have not been able to find HP 61 anywhere in my locality.
[Personal Information Removed]
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Hi sharjilahmed,
The 802 cartridges are the correct ones for your region. If you purchased the printer from a Region other than India you will need to contact technical support, so they can assist you with getting the region changed on the printer. Contact numbers for India support below.
DeskJet, Inkjet All-in-One, Entry level LaserJet, LaserJet All-in-One:
1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
I am an HP employee.
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HP Officejet 4620 - Black ink will not print.

I have read through the blogs on this and it looks like others have run into the same problem that I am having. It says that my warranty was up in Sept. 2013. So, I'm not sure where to go from here. I was hoping that someone from HP might be able to help me? I have replaced the black ink cartridge with an authentic HP cartridge and ran all of the diagnostics. I really like this printer so, I hope there is a solution to this problem. Any suggestions would be great. Thank you!
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atrabellows wrote:
Hi, Coats! Tried again this morning and am still getting blank pages. I am so bummed! Any either ideas? Thanks!
Hi atrabellows, I'm going to private msg you on this. Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Why would a new 564 black ink cartridge not print?

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