Why would an Apple employee LIE to me about a warranty that didn't exist?

I am so angry right now because over the last 5 years my husband and I along with our kids have consumed several Apple products including IPad's (3;64g), IPhone's (4; 2/4g), MacBook Pro (2), MacBook Air, IPod's (4; 2/32g 2/64g) and on all of our products we purchased the (claimed) insurance protection for every item. For the most part just about everything was purchased from Best Buy but after waiting weeks for the IPad 64g white to still not be available there I decide to go to my local Apple store where they had some available. So I go to make the purchase and the Apple employee suggest that I take advantage of the care plan "just incase anything goes wrong, it stops working, gets messed up or something,"I thought ok, cool so I make the purchase with the care plan that expires April 2013. It just so happens, about a year later I have an accident with my IPad and it cracks! So I figure ok, it's fine I have the care plan. Bull! I take it back to the Apple store where I purchased it and was told Apple didn't offer a warranty like that at the time of my purchase. So I pulled up my receipt and showed the employee and he said "oh, that's not a protection plan that's a care plan for like if you had any questions and needed assistance working or setting up your IPad. Seriously! Keep in mind I had the IPad 1 that I retired to my daughter and my husband had his iPad 2 so would I have purchased this plan for assistance on operating a new IPad? He then mentioned that they do offer a protection plan now but only for the "New IPad's". Really! So basically the previous Apple employee that assisted me in the purchase misled me into purchasing a product that I wouldn't have ever needed. If Apple pays a bonus for having a number of the care plans sold then that employee may have taken home a big fat check! I have called and complained about the situation but in reality nothing has been done or will ever get done about this issue. Is there anything other than a new purchase that could get my IPad fixed?

I have the same exact thing with Best Buy but it is through Best Buy for my other products so the information he was telling me sounded accurate. If anything was to happen with any of my purchased items with them, it is covered. Point blank and period.
You do not have the exact same thing with Best Buy. Once again, you are confusing insurance with Apple's AppleCare extended warranty.
That is Best Buy's insurance program which has nothing whatsoever to do with Apple's standard warranty or AppleCare extended warranty.
You misunderstood since you obviously don't know the difference between an extended warranty and insurance.

Similar Messages

Why do paid Apple employees earn forum points & rankings?

Why do paid Apple employees earn forum points & rankings? I thought the points system was "to increase community participation". Giving points to people paid to be here and putting them in the rankings runs counter to that intent.

Hi, Jason -
No, I'm talking about the people with the silver Apple badges whose profiles say they're Apple employees.
At least some of them are paid to be in here, maybe others aren't and just come in here to be helpful on their own time, I guess I don't know. If you're paid, you don't need encouragement.
The only Apple employees who are paid to be here as their primary job function are the Hosts, the ones who display the purple apple badge.
Other Apple employees may post here. Usually it is on their own time, at which time they may or may not identify themselves as being an Apple Employee - if they do, they then display the silver apple badge.
On rare occasions Apple employees may post in an official capacity in order to address a specific need, but (historically, at least) this does not occur on a regular basis.
Yikes, I'd assume a company employee could provide useful info on the company's products. If an Apple employee doesn't give useful info...I hope that's someone who isn't working at Apple for long.
Apple has a broad and diverse enough product line that no one employee can possibly know it all.
Since most of the time a person who is identified as an Apple employee is posting on their own time, I see nothing wrong with thanking them the same way anyone else would be thanked.

HT202213 Why would my Apple TV suddenly stop recognizing my library. Nothing has changed. How can I test the Apple TV. I have the latest updates.

Why would my Apple TV suddenly stop recognizing my library. Nothing has changed. How can I test the Apple TV. I have the latest updates.

Could have to do with home sharing. Try turining off and then back on home sharing on your AppleTV.

Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore. When chose for secret question brth date seems wrong. Can't reach anyone!!!

Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore and I forgot the password (5 years old??). When chose for secret question birth date seems wrong. Tried everything. I need to make a new apple-id but cannot connect the music that I bought under my old name to my new name. Can't reach anyone!!! Automatic FAQ system is of no help. What to do?

That doesn't help me. For itunes it brings me to the express lane which doesn't help because my case is not in it. It's all standard procedure things. I understand those but my situation is different. The combination of a passport forgotten and an non-existing email adress (and birth dates that are not correct or not accepted). What I need is my password emailed to another email adress than the original one because that no longer exists.

TS5376 why would my Apple ID be disabled?

Why is my Apple ID disabled? I have an Ipad and an Iphone and I can not do any up dates. Please let me know.

No one here would know why.
If changing your password fails to solve then contact itunes support

HT201303 Why would my apple devices require me to re enter my Apple id

I'm curious, randomly my IPhone or I pad ask me to re enter my Apple id user name and password, what events would trigger the re set?

Did you follow the steps exactly? You need to remove all cables, then connect using micro usb and start iTunes, connect power (3rd gen only).
Make sure to connect directly to your computer and not a keyboard port or USB hub. Try a different cable.
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

Why would my apple ID become disabled

My ID recently comes up with a disabled error message.

Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your iPad then try logging out of your account on the iPad by tapping on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

Why would old apple id save after updates

After downlaoding updates, my ipad reverted back to the old apple id and password. I am not able to change back to my new apple id. Any suggestions?

In order to update apps yo have to sing into the account that purchased them. It appears that you are update more than one app at one time and they were purchased from more than one account. You have to update them one at a time until the remaining apps were purchased from one account.
You go to Settings>Store to sign out and sing into an different account.

Why does not Apple help us with the wretched lightning cables that go so easily broken?

6- 7 cables im just 6 month, 3 burned, 3-4 snapped, and one lost the end, we are getting nervous and afraid of using Apple products, and have bought Denver instead. Apple does not answear and the retailstore has a misery sevice.

You'd get more knowledgeable answers if you posted in the appropriate forum - that would be iPad. This forum is to discuss the forums themselves.
When you re-post, please be specific on what you did and what happened.

How can I directly communicate with an apple employee or app developer about improving the "reminders" app. I have a few suggestions that I think have what it takes to work themselves into a new update!

I just want to email someone who can actually change the app for the better in the next update

http://www.apple.com/feedback/iphone.html

Can Apple Employees hack my iCloud/iMessage/iTunes/Private Apps/Photo Sharing?

Can Apple Employees hack my iCloud/iMessage/iTunes/Private Apps/Photo Sharing? I was recently in the Apple Store and was asked for my Apple Id/password, and to enter it onto the stores iPad. Coincidently, my email associated with my Apple ID was hacked, and numerous times a day I will be asked for my Apple ID password for iMessage and iCloud. I finally changed my email and password for APPLE ID and now literally every 45 seconds a screen for iCloud pops up. What can be accessed using my iTunes account? I had personal and private data including bank accounts, photos, location enabled GPS for most apps. Is it possible that an Apple employee (with good reason) could get a hold of this information??

We have become familiar faces since I go into the Apple Store and we know some of the same people through mutual friends. Everything I know about her she has told me, and mostly just innocent conversation at the apple store. I'm not going to report someone is stalking me if I dont know for a FACT that she is stalking me. It didnt catch my attention until a few friends who don't know her, just the situation started noticing it. I changed my apple ID so hopefully it stops, but like I said - it came to the point of being too frequent to be a coincidence. I guess re-routing back to my original question ....... Can an Apple Employee hack into my account and download the apps under my Apple ID and use my iMessage, iCloud, ect.... I don't understand why it is such a secret! its either a yes or no question. I don't feel comfortable knowing that I have had devices (not my own) that have been granted permission for iMessage (I received the notification on my ipad that another ipad had turned on imessage under my apple ID), and at the time I was not aware that someone would desire the need to log into my account to read my imessages - or could actually do it? I'm very very secretive about passwords, and would not even write on the forum about this if I didn't think it were possible. I appreciate all of your responses, I truely do but this has been going on since before March when I first created the post so understandably its been on the back of my mind for quite some time!

Maintaining Macs--Why doesn't Apple tell you more?

This is not a problem that I need to solve but just something I've been wondering about. Why doesn't Apple tell people the routines they need to use to maintain their Macs?
If you do a search on "maintenance" in Support the fourth item is Mac Maintenance Quick Assist:
http://docs.info.apple.com/article.html?artnum=303602
The things they tell you to do are:
1) Keep Things Up to Date; 2) Put Your Files Away; 3) Name Your Files; 4) Prune Through Your Files; 5) Back Up Your Files; 6) Check for Viruses; 7) Clean the Outside
Where is anything about running the maintenance scripts, checking permissions, checking your preferences, updating the databases, cleaning caches, or anything else that software programs like Onyx, Cocktail, etc make their purpose? Why don't they mention getting a program like Disc Warrior and running it periodically?
The first item on their list is Keep Things Up to Date, meaning download system and application updates. Well after looking at these forums for a while I would have to say that is the worst thing you could do, as so many posts start, " Help! I updated my software and now things don't work...." Even if you look at this article about updating your software...
http://docs.info.apple.com/article.html?artnum=106704
...nowhere does it mention repairing your permissions! Yet everywhere on this forum that is mentioned as one of the first things to do...unfortunately AFTER people are crazy with problems.
I don't get it. Even in the manuals that come with the computers none of this stuff is mentioned (last time I looked) except in the troubleshooting section. Would you buy a car where the owner's manual had "change the oil regularly" listed in a section on what to do after you've blown your engine?
Granted, a lot of people on this forum know all these things and do them regularly, but I have several friends with Macs who never do any regular maintenance because they've never been told to. One just called me last week because his iMac auto-updated and he had all sorts of problems.
So why is this? Why isn't basic Mac maintenance explained to people better? Going back to the car analogy, people have been taught they have to give their cars tune-ups or face an eventual breakdown. Why not with Macs?
I have been using Macs for years and enjoy looking into this geeky stuff. And I rarely have any serious problems. I would think it has a lot to do with the fact that I don't automatically update without checking MacFixit first and seeing what problems people are having and running a few simple maintenance routines periodically, plus backing up for good measure. Why isn't Apple more upfront with people about maintaining their Macs? Am I off-base here?
ibook G3, imac G5 Mac OS X (10.4.9)

I'll provide you with several references you will find interesting reading:
http://www.macfixit.com/article.php?story=20060413075624652
http://www.macworld.com/2006/08/secrets/repairpermissions/index.php
http://www.macworld.com/2006/03/secrets/tcopermissions/index.php
http://www.atomicbird.com/node/view/29
The document to which you referred is an old one that dates back a ways when permissions repairs were often still needed because many installers improperly changed permissions or caused permissions to change through other improper operations. In reality the only thing permissions repair affects are the permissions on OS X installed software for which there are receipts in the /Library/Receipts/ folder and third-party software that install a receipt that includes information on resetting permissions for that software. The vast majority of third-party applications provide no such information and repairing permissions has no impact on them.
As for maintenance scripts they are now supposed to be run automatically regardless of whether the computer is turned on in the early AM, but this is an implementation with Tiger because Tiger introduced a new method of task launching. It's not 100 percent effective but it's better than it was. However, it's an easy problem to solve because there are some excellent utilities that solve the problem: Macaroni, Anacron, and Pseudo Anacron - VersionTracker or MacUpdate. I use Macaroni on all my Macs.
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.0 is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.2 is Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. The current version, 1.5.1, is Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
7. SuperDuper! (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com.
I know that Joe Average has no clue, but it's not Apple's responsibility to provide Joe Average with clues on how to use a computer. No more than it's not GM's responsibility to teach you how be an automotive mechanic or how to drive. Some things you have to take responsibility for yourself. It's just that Joe Average is too lazy to read the User Guide, buy a book, or in any other way learn about computers before buying one.
As you can tell I am somewhat heavy handed about personal responsibility. Computers are essentially toys that aren't dangerous, but the person playing with them is. What really scares the crap out of me is that same Joe Average has a driver's license and may be old enough to drink liquor. When it comes to driving or drinking and driving Joe Average is no more competent.

Why would make a voice recognition software and not give it the ability to unlock your iphone for you?

Seriously why would you make a voice recognition software on a phone that can't unlock your phone for you? That makes absolutly no sense. Maybe you should consider adding that feature in your next update.

Nothing is difficult for the person who doesn't have to do it or doesn't understand it. I would never use it on a device based on the current state of the art; it would be too easy to spoof. Keep in mind that Siri does not do speech recognition on the phone; it does it on Apple's (actually Nuance's) servers; it sends your input over a data connection to the server where the work is actually done, then the reply is sent back. Using the same technology for speaker identification would mean keeping a database of potentially 500 million users and being able to search it fast enough to unlock your phone. AND it would require a data connection. So you couldn't unlock your phone in Airplane mode, for example.
So that means that it would have to be able to recognize your voice entirely on the phone. I'm reasonably sure that's not what Samsung does; I suspect what they do is speaker independent recognition of your chosen passphrase, possibly taking into account tonality. Which means that anyone who heard you unlock your phone with a voice in the same pitch range as you could unlock it after stealing it. It also wouldn't work very well in a noisy environment.
I love Touch ID. It works perfectly almost every time, I don't have to say anything (which is a great convenience when using your phone in a meeting), and it's faster than speaking a phrase. And to use a voice password you would still have to push a button to wake the phone; on my 5S pushing the button wakes AND unlocks the phone. I don't have to say a thing.

Why would Verizon not replace my Samsung Galaxy S5 that is not performing the way I need it to?

My Samsung Galaxy S5 will not allow me to have my corporate exchange email and my personal .com email on it at the same time. I have spent hours on the phone with Verizon technical support as well as Samsung and according to both, the phone will not allow it and the only thing I can do is to pay for a "touchdown" application to manage my emails. If the phone does not allow such a simple function that all other phones seem to do, why would Verizon not sympathize and replace the phone with something that would work for me. I been a loyal customer for over 8 years and the only thing I was told was that "the system would not allow them" to swap out the phone with something else. Unbelievable. Has anyone else had a similar issue?

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

HT4890 Under what situation or why would i reset photo stream?

I am wondering understand situation or why would i reset photo stream
If i click reset, does that mean i could continue adding new pic to the photo stream but not impacting whatever that were already streamed or downloaded to the devices?

iCloud: Photo Stream FAQs
iCloud: Resetting your Photo Stream
iCloud: Photo Stream Troubleshooting

Why would an Apple employee LIE to me about a warranty that didn't exist?

Similar Messages

Maybe you are looking for