Why would an iCloud backup file be grayed out on an initial iPhone 5s setup screen?

I have a 4s with the latest update and recently upgraded to a 5s. I backed everything up in iCloud on the 4s before setting up the 5s. After everything is done, I stated the 5s setup. However, after I select 'restore from iCloud,' the backup file I need from my 4s is grayed out (no error message) and is not selectable.
My first thought was that the new 5s didn't have the latest update. So I started the phone, updated it, and then followed the recommended instructions on how to restore a backup file. The restoration seemes to wipe the ios update and the backup file is still gray.
Scoured the forums and google for an answer and came up with nothing. So I pose it to the group.

UPDATE (13-Jan 2015): Took my phone do a different AppleStore and had an appointment with a Genius. The Genius hinted that I should call AppleCare (1-800-APL-CARE) and tell them my story. He said that it was not possible for him to do it, but that by escalating the problem to AppleCare that they may help. I was on the phone with a rep and his supervisor for about an hour before they told the Genius to replace my phone as a one-time out-of-warranty replacement. They stated that because the phone was working fine before the update, and showed no damage, that they would grant my request. Yay Apple for making this right!
This is a known bug, error 101 or something.  Only solution they have at the moment is warranty replacement.

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