Why would creative give you media formats you can't

I have one question that has been bothering me for a long time. why would creative give you audio formatts under the audio convertor(audigy 2 ZS card with creative media source) that you can't even use, any time i try to convert any audio file from its orginal formatt to a WMA pro with the settings as follows; Encoding mode - constant bitrate; Audio Sample - any thing that is 5. or 7. with any bit rate or frequency. i get this message "failed. Format conversion not supported"

That Apple may give you a refurbished unit should yours develop a problem is stated in the warranty, and is very common among manufacturers of electronic devices like the iPod. It's not cost effective for any manufacturer to replace a failed unit with a new one, nor to repair the customer's device, so providing refurbished units is standard industry policy.
As RG said, refurbished iPods go through a complete reconditioning process, so there is no reason other than unmet expectations why a refurbished iPod would not be as good a replacement as would a new iPod. In any case, you've already been told Apple's policy on the matter, so complaining here will do no good, particularly since we're all just fellow users here.
If the replacement iPod is having problems, something which is unusualy but not unheard-of, I'd first suggest you start a new thread detailing the problem and perhaps someone can offer suggestions.  Otherwise, you'll need to take the replacement iPod back to the Apple Store or call Apple tech support and discuss the problem with them. I'd suggest you be calm and polite with them, no matter how frustrated you are (as apparently you were the minute you first walked into the Store); people are far more willing to go above and beyond normal policy for someone who is being reasonable than they are for ranters.
Regards.
Regards.

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