Why would I get a notice that my redemption code is not active on a new, previously unopened version of Elements 13 for Mac?

I bought a new, unopened version of Photoshop Elements 13 on eBay, but when I enter the redemption code to get my serial number, I get a notice that "this code doesn't seem to be active." I've triple checked the proper entry of the code. Any suggestions on what could be wrong? I'm running Yosemite 10.10.2. Thank you.

I suggest that you Contact Customer Care.

Similar Messages

  • I got a meesage that my redemption code was not active for CS6

    I got a message that my redemption code was not active for CS6

    Hi baltimorecameraclub
    Please refer : http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Why do I get the message that my operating system is not supported?

    My computer is running Windows 7 - 64-bit. I have the latest softwear on both my iPhone and my iPad. I have installed Edge Inspect on these devices and have the Google Chrome edge inspect extension installed. I have been able to enter my passcodes for both devices in the Chrome extension. Why do I get the message that my operating system is not supported just yet?

    This is VERY interesting ... even though I got that strange message, once I linked my iPhone and my iPad to the Google extension, it worked! Whatever I display in Google Chrome automatically displays in the Edge Inspect app on the small devices. This is neat! The only problem that I can see is that Adobe needs to replace the error message with information about how to use the application.

  • Why do I get a message that Adobe Reader Beyond is not connected to the internet, when I am connecte

    Why do I get a message that Adobe Reader Beyond is not connected to the internet, when I am connected, meaning everythng else is OK.  This started after I just upgraded to Mac Lion.  what do do? Thanks,

    [Moving the discussion to Adobe Reader Forum]

  • Hello my name is jose quant, and let me know how I can use CAMERA RAW adobe bridge because the bridge use and want to open a camera raw image, I get a message that says: MAIN BRIDGE aplicaion NOT ACTIVATED. BRIDGE REQUIRES A PARTICULAR PRODUCT HAS BEGUN A

    Hello my name is jose quant, and let me know how I can use CAMERA RAW adobe bridge because the bridge use and want to open a camera raw image, I get a message that says: MAIN BRIDGE aplicaion NOT ACTIVATED. BRIDGE REQUIRES A PARTICULAR PRODUCT HAS BEGUN AT LEAST ONCE TO ACTIVATE THIS FEATURE. I wonder what that means?
    I use a lapto (windows 7) 64-Bit operating system.
    Thank you,
    my email is: [email protected], if you send me the answer to my query

    You need to activate Photoshop.
    Mylenium

  • ATTEMPTED TO REGISTER MY LIGHTROOM 5 TO BE TOLD THAT THE REDEMPTION CODE IS NOT VALID

    I installed Lightroom 5 onto my computer.  Attempted to register by going to the website adobe.com/go/getserial.  After entering my redemption code I received a message stating that the redemption code was not valid.  I double checked the code before submitting.  At this point I need assistance, nothing is working for me.

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I have a gift card, but when I try to redeem it into my account, I receive the message that the redemption code is not valid.  What should I do?

    I have a gift card, but when I try to redeem it at the Itunes store, i receive a message that the redemption code is not valid.  What should I do?

    Try this ... https://discussions.apple.com/message/16622370#16622370

  • HT201210 why do I get a notice that says "the required disk cannot be found"when I try to update my ipad?

    Why do I get a message that says "the required disk cannot be found"when I try to download the latest version for ipad?

    Try this previous discussion:
    https://discussions.apple.com/message/15951340#15951340

  • HT4480 When I enter my redemption code I get a message that says the code is not recognized, even when I copy and paste the code.

    When I enter my redemtion code in the app store I get a message that says code not recognized, even when I copy and paste the code.

    Use the email form to contact Apple here >  Apple - Support - Mac App Store - Contact

  • Why do I get an error that a Youtube video format not supported on the iPad?

    I am trying to view some YouTube videos but am receiving this error. I thought YouTube was compatible.

    For viewing YouTube videos you would be best using the built in YouTube Application as opposed to going to the www.youtube.com website.
    The website via Safari will have some videos that are in a format the iPad is unable to read, using the Application specifically should only show those Videos that are compatible.

  • I Just updated my iPhone 4 tp 7.1 oS. I am unable to connet to any network. I keep getting the "searching" Np Service" messages on the top let corner of the screen. I also get a notice that say " "unable to load network list. I need help...

    I Just updated my iPhone 4 to 7.1 oS. I am unable to connet to any network. I keep getting the "searching" No Service" messages on the top let corner of the screen. I also get a notice that says " "Unable to load network list. I need help... How can one resolve this issue?

    No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
    As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

  • Since the last update, every time I open "Numbers" I get a notice that a font is missing.  How can I stop seeing this warning?

    Since the last update for "numbers", everytime I open numbers I get a notice that a font is missing.  I don't care that it's missing and I would like to not see that message.  How can I get rid of it?

    A document you had open at the time you quit Numbers has a font that you do not have (probably Calibri).  You can change the font to one you have OR close the file before you quit Numbers.  Numbers will open files you had open when you quit.
    Looks like:
    The other thing you can do is check the box "Close windows when quitting an application" in "System Preferences > General"

  • Why would I get a bright green vertical line down the center of my screen after playing a game?

    Why would I get a bright green vertical line down the middle of my screen after playing a game?

    Hi @DustMidnight85 
    Welcome to the HP Forums!
    It is a wonderful  place to find answers and  information!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp that you are having an issue with the display but if you adjust the position of the display it disappears.
    Here is a link to Display Quality Issues that may help.
    As you stated it goes away when you reposition the display the connection cable may have become  loose or damaged from opening and closing the display.
    Here is a link to the  HP Pavilion 14 Notebook PC, HP Pavilion 14 Touchsmart Notebook PC, HP Pavilion 14 Touchsmart Ultrabo.... Chapter 4 page 36 has removal instructions that may assist you in checking for that problem.
    If your notebook is in warranty or you would like help please contact HP support for assistance.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Best of Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • On my iPad (Retina Display) in Google why would a site come up that I have not any knowledge of?  Not one that I have EVER looked for?

    on my iPad (Retina Display) in Google why would a site come up that I have not any knowledge of?  Not one that I have EVER looked for?

    As far as I could see - only once.  All morning I have had trouble with connecting to my WiFi.  I blame AppleSupport who were trying to help me with a totally different problem and they asked me to "Reset" my iPad - and I lost my Wifi connection and had a huge amount of trouble getting back on.  Now every time I boot up the iPad and try to get on-line it asks for my Password for WiF!  Not happy.

  • I updated from windows xp to windows 7 and can not get into my itunes account.  I get the notice that I am only allowed 5 devices and this isn't a new device just an updated one.  How do I get to my itunes?

    I updated from windows xp to windows 7 and can not get into my itunes account.  I get the notice that I am only allowed 5 devices and this isn't a new device just an updated one.  How do I get to my itunes?

    Take a look at Apple's document for authorizations -> iTunes Store: About authorization and deauthorization.
    You can deauthorize all computers from iTunes. All you have to do is click iTunes Store, click your account name in the upper right corner of iTunes, then deauthorize all.

Maybe you are looking for

  • Help values for a field in ALV GRID

    Hi ! i have a field in a structure, whose field have a table of values in its domain. How does this table values can apear in the ALV, when i click the corresponding field? Best regards, Rui

  • My mac will only play audio and shows a black screen when I load video's from my I-phone and camera

    I cannot play video's loaded from my I-Phone or Camera . I get a black screen with audio but no picture ?? I have tryed to locate a box to change my safari to 32 load rate and no such thing comes up in my info on safari.

  • Asset master to be distributed to WBS element

    Dear all, I have created a Asset and run the depreciation for the month. (Dep. key maintained for book accounts and cost accounts) it wll get posted to FI as well as Cost center. now i am using KSV1 actual distribution to distributed the cost center

  • Someone please help I'm going crazy

    I went to get my Ipod and it said to connect it to iTones, it's never done this before, but I have a lock code on it, so everytime I try and plug it in it says I must first enter the password. but it won't let me do so because I can not see anything

  • Images not showing on edit

    Hi I have Contribute CS3 on the PC and when I navigate to this page http://www.beaufieldhomes.co.uk/homes/white_gates.html I can see the images, however when I edit the page I can no longer see the large image on the right of the page. I also have Co