Why would menu items not display?

I am trying to troubleshoot an issue a user is having with Bridge CS3. Several selections from his "Tools" menu have disappeard (not grey'd out, but actually missing). The one he's specifically looking for is the InDesign Contact Sheet command. He used to have them and now they are gone. I've compared my preferences with his and they are identical. He's running Tiger and I'm on Leopard.
Here's another odd thing. My version is 2.1.1.9 and his is 2.1.0.100. Yet when I run Software updates and the Adobe updater on his computer, it reports back that everything is up-to-date. Even though our versions are different, as well as a different OSs, this doesn't explain why he used to have it and no longer does.
Any thoughts?

The 2.1.1 update can be downloaded from here - http://www.adobe.com/support/downloads/detail.jsp?ftpID=3813
The InDesign menu item comes from a script loading at launch. You can look in the preferences> Startup Scripts and see if it is present but disabled.

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Hi..
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Help here > The Safe Mac » Search Results » genieo
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From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
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Why would menu items not display?

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