Why would nokia not give latest updates to NAM 580...

Hi,
I am a very disgruntled user of Nokia 5800 here in the US. Its really somethign that i cannot understand that how Nokia can choose to ignore its North American customers and not provide them with the software updates in time and that we have to wait about 3 months after the firmware updates being released in other countries.
I have been using Nokia since 10 yrs in India and chose to go for Nokia 5800 and not the iphone in the US based on my past experiences, but I am super **bleep** that the customer service is highly undertrained and dont seem to know much about the products that they themselves have to offer.
If someone from Nokia actually bothers to read these threads can you please respond and explain why there is such a disconnect in your policies for the rest of the world and for the US.
Sorry for the rant, but I am really astonished to see how little Nokia cares about the US customers...
Vilay

By now it is a known fact that NAM updates take quite a bit longer to come out here. Should you be looking for a response from Nokia in these forums, then good luck. Nokia does not monitor these forums. They are for users and from users only.
Now I know that will not make you feel any beter, and trust me I have been there. I have had Nokia N73, N78 and now have the 5800 ExMusic and I have almost given up on a prompt release on the new firmware. One of the reasons also is that the GSM carriers here in the US at least are not unified and standards are not really standards. As for that it takes some time to test the firmware on the carriers here. It does seem to me that the US is not a main market for Nokia and the team that Nokia has for testing is probably not as big as in Europe or Asia, where Nokia has a much larger market. 
At least they released the 5800 (and recently also the N97) in the US. I guess that is progress. Most GSM carriers you talk to in the company stores and ask them about the 5800 or the N97 will respond with a blank stare and think you are talking about UFO's. 
So for us that buy these phones off market may have to expect some delays in updates. I bet if the phones were carried by AT&T or Verizon, there would be much more complaints that Nokia would have to respond to and therfore Nokia would get off their lazy behind and bring out updates in a more reasonable time frame. But untill then .....

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